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May 5th, 2015 04:00

Computer restarting when shut down

My Laptop restarts everytime i shut it down.

I reformated still the problem persists.

Windows 8.1 64 bit

Please help

9 Technologist

 • 

7.1K Posts

May 5th, 2015 11:00

Hi abhinaykumar92,

I would suggest you to reinstall the Video card driver on the system to fix the issue with the shutdown.

Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Also, you may try shutting down the system by following the steps below and check if the battery still drains out.

Start > Run > type ‘cmd’ and in the command prompt box type "shutdown -s

Please let me know if this helps.

May 5th, 2015 13:00

Dear Ravi

Thanks for your reply.

I tried both but still i am facing the same problem.

Please help

Abhinay

9 Technologist

 • 

7.1K Posts

May 10th, 2015 14:00

Hi abhinaykumar92,

Please use the steps to restore the system to factory state and check if it fixes the issue.

http://dell.to/1DDUB73

Note : Please backup all the files on the system before proceeding to restore the system to factory state.

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