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September 4th, 2016 11:00
Computer won't accept Keyboard input either from hardware or screen
My wife has an Inspirion i5 7352. She handed it to me to look at a networking problem, but for some reason, the PC will accept no input except from the mouse. Since I rebooted her PC to fix another issue, no KB input is accepted, so I am unable to get past the logon screen to do any further diagnostic.
Help!
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DELL-Hemalatha
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September 4th, 2016 20:00
Hi Madhurojim
Thanks for writing to us.
Have you tried using an external keyboard? If the issue is same with an external keyboard then looks to be a software issue. If an external works then the internal keyboard looks to bbe faulty.
Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message
DELL-Hemalatha
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2.8K Posts
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September 7th, 2016 23:00
Hi we are awaiting your response