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21381
June 2nd, 2015 03:00
Crash : Blue screen with my E7240 - WIndows 7 64bits
Hi
Please help, when I plug USB device sometimes a blue screen appear and I have to reboot in safe mode and reboot in normal mode to work normally.
My config :
- DELL Latitude E7240
- Processor : Core i7 4600U
- RAM 8Go
- HD 250Go
- OS : Windows 7 64 bits
Please find below windows error message :
Signature du problème :
Nom d’événement de problème: BlueScreen
Version du système: 6.1.7601.2.1.0.256.4
Identificateur de paramètres régionaux: 1033
Informations supplémentaires sur le problème :
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880054E16E0
BCP3: FFFFF88008E44FC8
BCP4: FFFFF88008E44820
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Fichiers aidant à décrire le problème :
C:\Windows\Minidump\060115-6240-01.dmp
C:\Users\handriamiharisoa\AppData\Local\Temp\WER-49265-0.sysdata.xml
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go.microsoft.com/fwlink;clcid=0x040c
Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt
Thanks
DELL-Shawn B
4 Apprentice
•
540 Posts
0
June 2nd, 2015 12:00
Hey hajapim,
Thanks for the post! With the 7E error it’s possible this is the result of corrupt/damaged device driver. I would suggest completely uninstalling, then reinstalling the drivers associated with the USB device in question along with reinstalling the systems chipset drivers from our support site: http://www.dell.com/support/home/us/en/04/product-support/product/latitude-e7240-ultrabook/drivers
Also, if you’ve not already would you be able to test the device on another system to make sure it is working correctly?
I’ve included a few more comprehensive guides below, let us know how the troubleshooting goes!
How to fix Microsoft Windows Crashes, Restarts or Blue Screen errors on my Dell Latitude Notebook computer
<ADMIN NOTE: Broken link has been removed from this post by Dell>
http://www.dell.com/support/article/us/en/04/SLN115577/EN
Resolving stop (blue screen) errors in Windows 7 - Microsoft
http://windows.microsoft.com/en-us/windows7/resolving-stop-blue-screen-errors-in-windows-7
Thanks,