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82 Posts
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5515909
November 2nd, 2006 18:00
D620 Poor Screen Clarity Continued...
Good news from the moderator on this issue (see below).
Only limited results have come back from people that have obtained the revised screens. Most people that have replaced the "original screen" with the "revised screen" comment that it is an improvement.
However, many new owners that are seeing the D620 for the first time (with revised screen), are finding similar issues to those already raised in this thread. Perhaps the improvement is not that great.
Model details so far:
LG-Philips 1440x900 WXGA+ - Original model LPL 0000 Jan 2005, Revised model LPL 00E0 Jan 2006
Replacement Kit reference for WXGA+: WW701 14.1, WXGA+ LCD Service Kit, D620,V2
If you have more detail on the revised models please post it to the forum. Thanks alesis.
As requested by the moderators, this new thread is for the continued discussion of Latitude D620 screen issues.
The original 83 page thread can be found at http://www.dellcommunity.com/supportforums/board/message?board.id=insp_video&message.id=156762 I'veprefixed all page references to the original post with "t1-".
If you want to reference this thread on another site, please use the url http://www.dell-d620-forum.etherhop.net It will redirect to the current thread on this topic.
=======================================================================================================
Please send your D620 screen, video card and rating information !!!
Steps to follow:
1. Visit the DELL link below and enter your service tag number. DELL part number, brand and model should be listed there.
2. Download Astra32 from the link below and run it to confirm the screen brand/model and manufacture date.
3. Personal message me (alesis) or directly post to the forum the following details:
From Dell site:
================================
Native screen resolution:
Screen part#:
Screen description:
Video card part#:
Video card desc:
From You:
=========
Your screen rating (Good, Usable, Bad): (Please stay within these categories.)
Comment:
From Astra32:
=============
Monitor Vendor:
Monitor Panel:
Manufacture Date:
Monitor ID:
Links:
=====
http://www.astra32.com/download.htm
http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&cs=19&l=en&s=dhs
Thnks alesis.
Message Edited by alesis on 02-18-2007 02:10 PM
will0861
32 Posts
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November 2nd, 2006 20:00
capt steve
2 Posts
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November 4th, 2006 14:00
I went to the sites and here is what I gleaned:
Vendor: LG Philips
Panel: LP154W01 Internal Panel
Date: Jan 05
ID LPL0000
I did not see any of the data you said would be on the Dell site.
It just gave me a parts list and description. The info on the Display
seems to be:
G9653 Liquid Crystal Display, 14.1 WXGA, Video Elec.Stds. Assoc., LG Philips LCD
I would say my display is BAD.
It actually looks ok if you look straight on at a very small section. Regardless of how near or far I am from the screen, Only a small area is bright and anything near the borders at all is fading out. At first I thought it was a contrast issue, but perhaps it is due to the "directionality" of the screen.
If they do come up with a solution, will there be a free upgrade to resolve this issue?
Thanks,
Stephen Smith
alesis
1 Rookie
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82 Posts
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November 4th, 2006 22:00
If you're waiting for DELL to offer an upgrade (free or otherwise) I don't think one is coming. Your best option, aside from returning or selling the unit, is to insist on DELL changing what you consider to be a defective screen to the Quanta WXGA.
Keep us informed of any progress you make.
capt steve
2 Posts
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November 5th, 2006 04:00
Has anyone been successful at that yet?
Steve
alesis
1 Rookie
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82 Posts
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November 5th, 2006 08:00
DaVinMan
26 Posts
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November 6th, 2006 17:00
I just wanted to let everyone know that it is virtually IMPOSSIBLE to get a specific screen from Dell, even with part numbers and authorization, as the department totally disregards the number and ships "whatever they have on the shelf" (Dell words, not mine).
I know, as I've had my service tech specifically order the Quanta LCD 3 times, and has received the LG all three times. Why even have part numbers?
I give up.
will0861
32 Posts
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November 6th, 2006 18:00
I think it may have something to do with the way Dell buys parts. Dell probably made agreements for huge amounts of these LCD's in order to get the best price, and since they are manufactured to the Dell specification, Dell can not refuse or return them. And since Dell has probably already paid for them, they are not going to take a huge loss on something, that they do not feel is hurting sales.
So the only way anything will change is either if sales decline enough to force Dell to change these panels, or if the current supply runs out, and Dell then can re-order more LCD's based on a different specification. Of course this is only speculation, but it is the only answer that really makes any sense. Unfortunately Dell sells a huge amount of computers, so it will take a huge change in the number of D620's sold for there to be any resolution.
I used to be a warranty supervisor at Oakley, and this is exactly the way we would handle things. There were plenty of products that were released with known issues. It was my job to identify them, and then get the revised parts into the warranty chain. There were plenty of sunglasses, and watches that had "issues", but everything was always looked at as percentages. The products that had the highest percentage of issues, were dealt with first. The problem with the D620 is there are a huge amount of these computers out there, being used by people who think the screen is fine, or can not return it because it is a company laptop. So Dell is able to ignore this "issue" because they are not seeing enough complaints on the radar.
DaVinMan
26 Posts
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November 6th, 2006 19:00
Instead, they keep sending you more eye-numbing LG's. Unbelieveable.
Message Edited by DaVinMan on 11-06-2006 04:14 PM
RobertEkstrom
1 Message
0
November 6th, 2006 20:00
I love the configuration, speed, etc, etc.
Unfortunately I got one of the LG displays. It is junk as you have all noted.
Fortunately, this is a corporate purchase and we have the onsite replacement warranty. I chatted to support and they are sending a technician to replace the display.
I intend to just keep asking for replacements until I get one that is acceptable..
To the moderator: This model is our corporate standard. We purchase 100-200 per year. I will be suggesting they stay away from this model.
lubyhoward
2 Posts
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November 8th, 2006 15:00
will0861
32 Posts
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November 8th, 2006 17:00
But you are right in that the D620 will always have an embarrassment of an LCD, until a new model is released. Even then there is no gurantee that Dell will fix it.
pmendu
77 Posts
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November 8th, 2006 17:00
Good Luck guys for a Fix!
isolov
5 Posts
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November 10th, 2006 12:00
Of course, I learned the lesson about DELL company and changed my very positive opinion about them to opposite.
And I do not want to leave the situation like this. I had a look to the specification of WXGA+ panel and the definition of viewing angles provided by DELL
The vertical angles for WXGA+ are 50/50 degrees. The minimal contrast ratio must be 5:1. I made several pictures of D620 at different angles and at 30 degrees one perfectly sees, the black pixels are whiter than grey background. Since the contrast ratio defines difference of brightness between white and black pixels, the Figure 8 from my site demonstrates the contrast ratio for this picture at +30° is inverted and rather equal to 0.2:1 (or 1:5)! My interpretation of this, the LCD panel is clearly out of specification. If this is the case, I do not know what laws can be applied for DELL. Maybe one can advice something. But this should be a good basis to force DELL do something in any case.
Cheers, Igor
will0861
32 Posts
0
November 10th, 2006 13:00
So, go to all the notebook review websites, blogs, and anywhere else you can leave a comment and tell people the TRUTH about how terrible the display is, as well as the lack of caring by anyone at Dell.
csell22
13 Posts
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November 10th, 2006 13:00