Browse Community
Help
Sign In
Unsolved
This post is more than 5 years old
ultrahawks
4 Posts
0
1770
July 31st, 2017 12:00
In the first image there is a purple dot in left-bottom corner of my screen
In the second image there are purple horizontal lines across the screen
The display freezes timely and those lines come and go making me impossible to work.
Laptop is 3-4 years old, is it done ?
Responses(2)
Solutions(0)
ejn63
11 Legend
•
87.5K Posts
321.3K Points
July 31st, 2017 16:00
The screen is physically damaged -- it will need to be replaced.
Dell-SreejithR
6 Operator
3.4K Posts
July 31st, 2017 23:00
Thank you for your message.
This looks like an internal damage/ screen bleed.
If the system is under warranty & if you have complete care warranty this will be covered.
If not, you will need to pay to get the LCD replaced. You can speak to the out of warranty team or a local tech.
Dell Support Resources
View All
Top
ejn63
11 Legend
•
87.5K Posts
•
321.3K Points
0
July 31st, 2017 16:00
The screen is physically damaged -- it will need to be replaced.
Dell-SreejithR
6 Operator
•
3.4K Posts
0
July 31st, 2017 23:00
Thank you for your message.
This looks like an internal damage/ screen bleed.
If the system is under warranty & if you have complete care warranty this will be covered.
If not, you will need to pay to get the LCD replaced. You can speak to the out of warranty team or a local tech.