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April 15th, 2017 08:00
Dell E5450 graphics driver crash
Hi, I have almost exactly the same issue as this guy over here http://en.community.dell.com/support-forums/laptop/f/3518/t/19641213 .
The graphics driver crashes randomly while watching youtube videos, it goes black for a while, then recovers. However after I updated to the latest drivers Video_Driver_G7Y13_WN32_20.19.15.4531_A05, and now, when the screen recovers from the driver crash, all I can see is Chrome not responding and a notification window named Microsoft Windows shows up: "The application is not responding. The program may respond again if you wait.
Do you want to end this process?"
However I cant press anything, cant enter task manager or anything and I have to hold the power button to reboot.
I have Windows 10 64bit, i7-5600u. I reinstalled Windows multiple times over the time I own the laptop, the issue has always persisted.
Can Dell release a new driver that fixes this since this is a common issue? I doubt it's a HW related problem. Thank you for help.
Robert P (retired)
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9.4K Posts
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April 17th, 2017 07:00
Hi davidhohout,
Thanks for posting.
Here is some information you may find helpful:
http://dell.to/2nUZiJ9
davidkohout
4 Posts
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May 17th, 2017 03:00
I have clicked on the provided link, installed those drivers, but I still experience crashes. It really makes my laptop unuseable sometimes. I might easily lose some unsaved data, because the laptop still just freezes randomly and nothing can be done except hard reboot.