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164056
August 17th, 2012 01:00
dell inspiron keyboard not functioning properly
hi,my dell laptop inspiron N5010 keyboard is not working properly the keys r,t,backspace,capslock-not working and if i press 'a' - 'sa' is appearing,all other keys are ok.if external usb keyboard is connected,then it is working properly.pls help me to resolve the problem.thank u ,eagarly expecting your reply.
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DELL-Roshan L
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August 17th, 2012 05:00
Hi asokandell,
Welcome to the Community,
Since the external keyboard is working fine,most likely you will need to get the system keyboard replaced.
However you can try the trouble shooting steps given under Troubleshooting a Keyboard or Touchpad Built Into the Notebook,in the link below :
support.dell.com/.../document
If the issue persist replace the keyboard.Keyboard replacement is covered by warranty.Is your system within warranty?
If warranty has expired and you want to order the keyboard,Dell part number for the keyboard is 9GT99. Check this link for more information on keyboard : www.parts-people.com/index.php
Hope this helps,
Thank You
asokandell
6 Posts
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August 18th, 2012 01:00
thanku very much roshan g
DELL-Roshan L
6 Operator
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4.4K Posts
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August 18th, 2012 01:00
You're Welcome