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3 Posts

47706

November 26th, 2012 12:00

Dell Latitude E6400 battery problem

Hello from Bulgaria,

I have a Dell Latitude E6400 whit 6-cell battery , one time is message me to replace battery because is poor quality.  
When is charged on 100% the battery is run only 30 min and laptop is shutting down  , then i power on again and whit 2% battery is running above 20 min. 
after shutting down total :) OK i replace whit new 9-cell battery from china , 
but same problem whit on line time on battery :(  Can i have problem whit my computer not whit batteries ?

6 Operator

 • 

3.3K Posts

November 26th, 2012 13:00

Hi didodi,

I recommend, update Bios on the computer and check for the battery performance.

Note:

  • During BIOS update verify that the computer is connected to an AC Adapter.
  • Disconnect any third party peripherals connected to the computer before performing BIOS update.
  • Do not turn off the computer during the BIOS update.
  • Do not restart the computer during the BIOS update.

If the issue persists, Run diagnostics . Select Component, battery and click on Run Diagnostics.


I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Check warranty status: http://dell.to/zEE2Cm

In case of expired warranty scenario, we would not be able to extend warranty entitled services.

If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers):

http://dell.to/4LOBWi

Awaiting your response!

3 Posts

November 26th, 2012 13:00

Hello , thanks for the answer but my bios is the last one A32 . If reflash whit same BIOS can resolve a problem ?

6 Operator

 • 

3.3K Posts

November 27th, 2012 15:00

Hi didodi,

Still you can go ahead and flash BIOS on the computer with the same version.

Note:

  1. During BIOS update verify that the computer is connected to an AC Adapter.
  2. Disconnect any third party peripherals connected to the computer before performing BIOS update.
  3. Do not turn off the computer during the BIOS update.
  4. Do not restart the computer during the BIOS update.

Also, let me know the diagnostics results on battery.

Awaiting your response!

3 Posts

November 28th, 2012 02:00

 Hello , after flash my bios whit A31 bucouse A32 not run , the same test is same result : 

6 Operator

 • 

3.3K Posts

November 28th, 2012 15:00

Hi didodi,

The following factors affect battery performance:

  • Processor speed - Enabling features such as Intel SpeedStep® or AMD PowerNow!™ extends battery life by automatically adjusting the processor speed to meet system demands. These features are typically enabled by default on computers that support them.
  • CD, DVD, CD-RW and hard drive access frequency - Moving files and programs directly to the hard drive, when possible, reduces the number of devices requiring battery power. Adding more memory can also help by reducing the need to use a swap file on the hard drive.
  • Programs - Running only the programs that are necessary reduces demands on the system processor and memory. Programs that cause intensive use of the processor and drives (such as playing a DVD movie or 3D games) can more than halve the amount of time that the computer can be used on battery power.
  • LCD brightness - Lowering the brightness of the LCD screen reduces the amount of power required by the screen. To adjust the brightness of the LCD screen, press + to increase the brightness or + to decrease the brightness on the LCD display panel.
  • Backlit keyboard - Turning off or halfing the brightness of your backlit keyboard can conserve battery power for when you are using your computer. Typically to adjust the brightness of the backlit keyboard, press + to cycle through two brightness settings and the off setting.
  • Power management - Set the computer to enter suspend or hibernate when idle to conserve battery power when the computer is not being used.
  • Battery age - A battery's average life expectancy is 1 year. After this time, it is normal to experience a decrease in battery life.
  • Battery age/life is in no way shortened, when the portable computer is directly connected to AC Power (power outlet) and continuously used for long period of time. The reason is that the system motherboard automatically stops power flow to battery, as soon the battery is fully charged.

We need to replace the battery on the computer.The Battery would have 1 year of warranty from the date of purchase of battery.

If the issue persists, I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Check warranty status: http://dell.to/zEE2Cm

In case of expired warranty scenario, we would not be able to extend warranty entitled services.

If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers):

http://dell.to/4LOBWi

Awaiting your response!

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