This post is more than 5 years old
3 Posts
0
47706
November 26th, 2012 12:00
Dell Latitude E6400 battery problem
Hello from Bulgaria,
I have a Dell Latitude E6400 whit 6-cell battery , one time is message me to replace battery because is poor quality.
When is charged on 100% the battery is run only 30 min and laptop is shutting down , then i power on again and whit 2% battery is running above 20 min.
after shutting down total :) OK i replace whit new 9-cell battery from china ,
but same problem whit on line time on battery :( Can i have problem whit my computer not whit batteries ?
0 events found
No Events found!


Dell-Rajesh R
6 Operator
•
3.3K Posts
1
November 26th, 2012 13:00
Hi didodi,
I recommend, update Bios on the computer and check for the battery performance.
Note:
If the issue persists, Run diagnostics . Select Component, battery and click on Run Diagnostics.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Check warranty status: http://dell.to/zEE2Cm
In case of expired warranty scenario, we would not be able to extend warranty entitled services.
If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers):
http://dell.to/4LOBWi
Awaiting your response!
didodi
3 Posts
0
November 26th, 2012 13:00
Hello , thanks for the answer but my bios is the last one A32 . If reflash whit same BIOS can resolve a problem ?
Dell-Rajesh R
6 Operator
•
3.3K Posts
0
November 27th, 2012 15:00
Hi didodi,
Still you can go ahead and flash BIOS on the computer with the same version.
Note:
Also, let me know the diagnostics results on battery.
Awaiting your response!
didodi
3 Posts
0
November 28th, 2012 02:00
Dell-Rajesh R
6 Operator
•
3.3K Posts
0
November 28th, 2012 15:00
Hi didodi,
The following factors affect battery performance:
We need to replace the battery on the computer.The Battery would have 1 year of warranty from the date of purchase of battery.
If the issue persists, I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Check warranty status: http://dell.to/zEE2Cm
In case of expired warranty scenario, we would not be able to extend warranty entitled services.
If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers):
http://dell.to/4LOBWi
Awaiting your response!