Unsolved
This post is more than 5 years old
2 Posts
0
163877
August 16th, 2010 12:00
Dell Latitude E6510 and docking station problem
We purchased a Dell Latitude E6510 laptop with an E/Port plus docking station and stand. Company standards are to order it with Vista Home and we install XP Pro. This worked fine for 3 of the 4 laptops we ordered but one of them does not work with the docking station. It works fine when not docked, boots up and everything comes up. When it is booted in the docking station, the XP start up flash screen shows up on the external monitor and then everything stops. It boots up fine when the external monitor is plugged into the video output in the back of the laptop.
It has the Intel HD graphics and standard flat panel screen. Since we purchase the laptop with Vista Home do not have the XP driver cd to help it find the driverrs needed. I have downloaded drivers from the driver web site but none of those drivers seem to fix the problem.
I believe there is a driver that I'm missing. If anyone has had this problem and can direct me to the missing driver I would appreciate it.
Thanks,
Ed
0 events found
captfsh
6 Posts
0
August 16th, 2010 15:00
Hello.
This is similar to what we do at our business all the time. If you have downloaded all the specific Windows XP drivers for that laptop's service code, then you are not missing anything.
What have you done differently that only this machine is having problems? Could start there.
Also, have you tried powering on the system all the way up while as Administrator. Then docking the system. If that does not work for you, then power off the system, dock it, then power laptop back up but go in to safe mode and then log in as Administrator.
Try these suggestions and see if they work for you.
ehmorrisjr
2 Posts
0
August 17th, 2010 07:00
Thank you your response.
All four of the laptops went thru the same loading of the drivers. I have been logged on as the local and domain admins. I will try to boot it up and then dock it to see if that works. I tried it in a different docking station to eliminate the station as the problem and it did the same thing.
captfsh
6 Posts
0
August 17th, 2010 11:00
No problem.
Just thought of this....with laptop powered off, undock it. Start it up and then delete the DOCKED profile from Control Panel \ System \ Hardware tab \ Hardware Profiles. Then shutdown again and then dock laptop. Power on and let laptop re-find the hardware.
Or..... One thing to consider, the port connector on bottom of laptop is damaged.
cincytennis
1 Message
0
September 29th, 2010 14:00
Can you tell me which docking station is best for the latitude E6510 ...I just want to be able to dock the laptop and display on my flat screen monitor ...any suggestions?
I appreciate anything anyone can provide?