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September 16th, 2015 06:00
DELL LATITUDE E6540 USB port Problems
Hello, recently an update bubble popped up and I clicked it, after the instalation process, the Laptop had to be restarted, however, ever since my USB mouse and external Hard Drive are not working, I tried with another USB and a printer, but the Laptop won't detect them. I reverted the instalation and tried all the support services.
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DELL-Jennifer K
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1.2K Posts
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September 16th, 2015 09:00
Hi ,
I would suggest you to try these steps and advise the result .
*Delete the USB root hubs from the device manager ,restart the system and then check if the system detects the USB devices .
*Update the chipset and the USB drivers from dell support site .
*Check if these USB devices fail to work on any other USB port of the system .
I hope this helps ,but if there are any other queries then do reply to this post with the service tag of the system sent via private message .
Have a good day !
Regards ,