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jagveen

4 Posts

8523

April 22nd, 2015 06:00

Dell N4110 BSOD

Hello Everyone,

I am having problems with my Dell N4110 lately

Whenever i run my Virtual Machine or want to watch a video on Facebook or YouTube the laptop will freeze and go into BSOD state Saying that it is trying to reset the display driver and the error code is 0x0...116.

DELL-Ravi Ch

9 Technologist

 • 

7.1K Posts

April 22nd, 2015 22:00

Hi jagveen,

I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

http://dell.to/164l6g4

In addition, please follow the steps mentioned below to run the diagnostics.

  1. Open the link http://dell.to/14YjKb2
  2. Click on Advanced tab and click on symptom
  3. Select ‘Blue Screen Analyzer’.
  4. Click on ‘Run Diagnostics’ button.

Let me know the results.

jagveen

4 Posts

April 23rd, 2015 19:00

Hello,

I have already done the analyzing and there was some results but when i try to troubleshoot it the BSOD came out with the same error code 116. should i analyze again?

DELL-Ravi Ch

9 Technologist

 • 

7.1K Posts

April 28th, 2015 11:00

Hi jagveen,

0x00000116 indicates that an attempt to reset the display driver and recover from a timeout failed. In other words, it is a problem usually related to a change or corruption of the computer’s video driver. A hardware device, its driver, or related software might have caused this error.

I would suggest you to uninstall and reinstall the video card driver from Dell website. Please follow the steps mentioned below to uninstall the video card.

  1. Click on Start button.
  2. In the search box type devmgmt.msc and then press enter.
  3. Select the Display adapters listed and right click on it.
  4. Now select properties.
  5. In the properties window, under Driver tab, click on Uninstall button.
  6. Check “Delete the driver software for this device.”
  7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link above, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

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