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18587
May 28th, 2015 10:00
Dell studio 1737 keyboard issues... Even after replacement
Certain keys stopped working even after replacing the keyboard, My keyboard stopped typing the G, H Keys the "up arrow" "left arrow" the 0, 1, and the escape key. i replaced the keyboard and the hard drive and still have the same issue. I have already tried the power flea idea. How do I fix this.
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Dell-Gokul G
780 Posts
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May 28th, 2015 10:00
Hi,
Thank you for reaching us.
Was there any liquid spillage or damage to the previous keyboard?
Was the Hard drive replaced for a separate issue or just to get more space?
Dell replaces the keyboard and the motherboard in laptops if the issue is with 5 or more keys in the keyboard.
Now that you've already replaced the keyboard and Hard disk, I would suggest you to check with an external keyboard before we conclude this to be an issue with keyboard connector which is a part of systemboard.
Incase if you could find a known good keyboard, you may try swapping it out which will help us pin point the failed component.
Thank you
Madmex1217
3 Posts
0
May 28th, 2015 11:00
No liquid spillage involved, the hard drive was replaced as the system check indicated it was failing.
I plugged an external keyboard and had no issues. The keyboard I installed is a new keyboard and the same issues with the same keys as the old keyboard.
Dell-Gokul G
780 Posts
0
May 29th, 2015 05:00
Hi,
Since two different keyboard has the same keys not working, it is most probably a keyboard connector failure.
Please send a private message with the computer's service tag.
To send a private message, click on my name and click start conversation.
Thank you
Madmex1217
3 Posts
0
May 29th, 2015 07:00
I don't think you understood, the external keyboard I connected DID NOT have any problems. The external keyboard worked fine.
Dell-Gokul G
780 Posts
0
May 29th, 2015 08:00
Hi,
Yes the external keyboard did not have any problems because it was connected to the USB port.
Two keyboards with same issue , I referred to the one you replaced and the one you have it in the laptop which also has the same keys not working.
Please correct me if I am wrong.