Skip to main content

Unsolved

This post is more than 5 years old

T_D_D

27 Posts

9697

February 5th, 2013 16:00

dell studio 55 keypad not working

the keyboard does not work at all the fault just appeared when the notebook was not being just switched on. can anyone please help. is there a function key that could cause this problem.

DELL-Chinmay S

6 Operator

 • 

1.8K Posts

February 5th, 2013 17:00

Hi T_D_D,

Please share the System model and Operating system installed on your computer. 

Try using a USB keyboard (If available) with computer and see if it works. You may also try using your computer in safe mode and see if the issue persists: 

  • Restart the computer.
  • Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
  • Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the key.
  • Select the user account at the log in screen. 
  • See if it exhibits the same behavior.

You may disconnect the USB keyboard connected with laptop and then use an Onscreen keyboard to see if the issue persists with that as well. 

To use On screen keyboard:

  • Choose Start/Windows logo → Control Panel → Ease of Access → Ease of Access Center.
  • Click the Start On-Screen Keyboard button.
  • Test out the on-screen keyboard input in any application where you can enter text.
  • Click Options, select the Turn on numeric key pad check box, and then click OK.
  • Open a notepad and try typing on that by clicking on the keys of On screen keyboard.

Note: To use keystroke combinations (such as Ctrl+Z), click the first key (in this case, Ctrl) and then click the second key (Z). You don’t have to hold down the first key as you do with a regular keyboard. 

Please share the findings. 

Was this post helpful?

View All

No Events found!

Top