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23417

July 16th, 2013 08:00

Dell Touchpad

Hi guys,my Dell Vostro 1015's left touchpad button and the "tap click" function have stopped working,It worked fine and then the next morning stopped working..the right button still works.I have tried reinstalling drivers but no luck..any help would be great,thanks

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July 16th, 2013 08:00

Is there still a tactile/audible click when you press the key?

3 Posts

July 16th, 2013 09:00

No sound from the notebook itself when clicking the mentioned

4 Apprentice

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1.3K Posts

July 16th, 2013 09:00

Hi Mics94,

Welcome to Dell Community Forum.

Try re-installing the touchpad driver as it may not have installed correctly. Open Touchpad properties and check that the settings are correct. Click on the links below for troubleshooting the touchpad issue.

For troubleshooting touchpad issues: http://dell.to/12af7Gs

For drivers for Dell Vostro 1015: http://dell.to/13MIG6N

Let us know if further help is needed. We would be happy to help.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

 

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1.3K Posts

July 19th, 2013 08:00

Hi Mics94,

We hope the issue with the touchpad is resolved.

Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

11 Legend

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July 19th, 2013 08:00

To fix the problem, you'll need a replacement palmrest.

www.parts-people.com/index.php

3 Posts

July 19th, 2013 08:00

Hi there,I downloaded the said drivers still it did not work,ran diagnostics and it did not pick up any problems,ended up taking it in to a local supplier and they supplied me with a wireless mouse and suggested that it is the actual touchpad hardware that is faulty.Thanks for the advice Babita, wish it solved the problem.

4 Apprentice

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934 Posts

July 19th, 2013 16:00

If you don't want to replace the palmrest right now you could use a remapping software like AutoHotkey.

the following code would make the left and right arrow key behave like the left and right button of a mouse or touchpad

(this is just an example - using  other keys is of course possible)

-------------------------

Left::LButton

Right::RButton

-------------------------

If you are interested in such a workaround I can show you how to do it.

http://www.autohotkey.com/

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1.3K Posts

July 20th, 2013 10:00

Hi Mics94,

Thank you for  your reply. We are sorry to hear of the inconvenience caused to you.

For replacing the faulty hardware, if the system is under warranty, please contact me through private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information (as mentioned below) so that I may access your system records.

  • System Service Tag No.:
  • Registered System Owner's Name:
  • Shipping address:
  • Telephone number/s:
  • Email address:

However, if the system is out of warranty, then you can contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

Please feel free to contact us in case of further queries.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

 

4 Apprentice

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1.3K Posts

July 23rd, 2013 09:00

Hi Mics94,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

1 Message

January 15th, 2014 12:00

Can you please explain the steps to use autohotkey to do the mouse movements, my touchpad has died.  Cheers, Liam

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934 Posts

January 15th, 2014 13:00

Watch the video.Replace the code shown in the video with :

;---------------------------------

Left::LButton
Right::RButton

;--------------------------------

copy and paste......

https://dl.dropboxusercontent.com/u/60004089/DellStuff/Mouse.ahk

If you don't want to install Autohotkey you can download mouse.exe - no installation required - just double click.A green "H"-icon will appear in the system tray.Right clicking on the icon lets you exit the application.Mouse.exe is nothing more than the compiled version of mouse.ahk.
You can use notepad to see the contents of mouse.ahk.

https://dl.dropboxusercontent.com/u/60004089/DellStuff/Mouse.exe

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