Dell Vostro 1014

Hi,

It appears to be an issue with the motherboard of your computer. You can run a test on the LCD of your computer to isolate the point of failure. You can watch the detailed steps and how to run LCD BIST from link: http://dell.to/R6XKBV .  

If the test passes, you can update the video drivers for your computer from the link: http://dell.to/U00QWF 

Steps to download drivers: 

• Enter the Service Tag of your system and select the operating system.
• You will find the video driver under “Video”.
• Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
• Click on “Download File”.
• Select “For Single File Download via Browser”.
• Click on “Download Now”.
• Save the driver on your desktop.
• Once the driver is saved on desktop, right click on it and select “Run as administrator”.
• Install the video driver by following the on screen instructions. 
   

I have already tried both of these and it passed the bist test and tried several different drivers to resolve the issue. So it sounds like the motherboard has a issue then. Thank you for the reply

Hi,

My apologies for delayed response. If the LCD BIST passes, it appears to be an issue with motherboard. 

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. 

Please reply with information.