Dell Vostro 3560 boot file missing

Question

I turned on my laptop and it showed me a blue screen with this legend;

Your PC needs to be repaired

The boot configuration Data File is missing some required information

File\BCD

Error code 0xc0000034

You´ll need to use the recovery tools on your installation media. if you don´t have any installation media (like a disc or USB device) contact your PC administrator or your PC manufacturer.

Press ESC for UEFI Firmware Settings

soon after that it turns off.

After calling Dell´s chat assistance, I was given instructions to run an ePSA assesment which I did. The result was "All Test Passed" in both the first one and the extended tests.

The agent hinted I might need to re-install Windows from zero, but then our chat session ended.

I bought the computer online and it didn´t come with any operative system backup but one labeled; Resource Media containing Device Drivers and Utilities.

I want to know if there´s any way to restore the equipment to its original state, I am well under the range of the warranty, by the way.

DELL-Saharsh K · Answer

Hi consuetudinario,

It appears that the Windows has corrupted and you will need to reinstall it. Please share Operating System installed so that I can share the steps which will help you restore the system back to factory state.

Please reply with the information, I'll be happy to assist you further.

consuetudinario · Answer

Hi Saharsh, Thank you very much for your prompt response. The laptop runs Windows 8, what else do you need to know? Thanks in advance. CA

DELL-Saharsh K · Answer

Hi CA,

Thank you for the information. If your system was shipped with Windows 8 pre-installed from the factory, there should be a recovery partition present on your system. You can restore your computer to factory settings using the steps below:

Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please disconnect any external peripherals as well.

Shut down the computer.
Power On the system.
Power Off the system at Dell Logo with “rolling dots” at the bottom of the screen.
Repeat the above steps 2-3 times.
Click ‘Troubleshoot’.
Click the Dell Backup and Recovery icon.
The system restarts and comes back up, click Next on the Dell Backup and Recovery Screen.
The system would be checked to see if the smart repair option can fix the issue, click Next once this is done.
You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next.
You will be prompted to backup your files, if needed do so by selecting the option Yes, backup my personal files (Make sure to have an external backup hard drive handy.) or select No, Erase my files.
The system goes ahead and completes the restore of the operating system. Click Restart when prompted.
Follow the on-screen instructions to setup the system with windows.

Hope this helps.

consuetudinario · Answer

Thanks, looking forward to your help Sahrsh

consuetudinario · Answer

Thanks, I´ll do this right now, if I need extra help, when is the best time to contact you? It´s quarter to 1 am in México. Greetings.

consuetudinario · Answer

Aaargh! After powering on the laptop it does show Dell´s logo but NO ROLLING DOTS, it immediately shows the blue screen with the Recovery legends, then it switches off.

I tried powering off even without the rolling dots, to no avail...

What am I doing wrong?:emotion-9:

DELL-Saharsh K · Answer

Hi CA,

I work from 10:30 PM till 7:30 AM US Central Standard Time. It appears that you will need to reinstall Windows using the re-installation discs. But before that I would recommend you to perform 'Diagnostics' to confirm hardware functionality. Here are the steps:

Restart the system and immediately start tapping the 'F12' key to enter the 'Boot Menu'.
Use the 'Down Arrow' key to highlight the 'Diagnostics' option. Press the 'Enter' key.
The diagnostics will begin. Please note the exact error message/code, if any appears on the screen.
You may also refer to the video on the link http://dell.to/17DCL0R for more information.

As you have not received the re-installation discs along with the system, I request you to share the system's Service Tag, Owner's Name and your email address with me via private message (click my username and then click Start Conversation). I will review the details and share the further course of action with you.

Please reply with the information, I'll be happy to assist you further.

DELL-Sundeep B · Answer

Hi Cristóbal,

I am replying on behalf of Dell-Saharsh K. I see that you have already contacted support over phone for the media cds and they will be shipped shortly. Please reply when you receive the discs and if you face any difficulties. Will take it further from there.

consuetudinario · Answer

Hello Sundeep B;

Thanks for your interest and help regarding my case.

The OS installation disc arrived in my address this afternoon. Since we are in different time zones, will you guide in the installation process? or should I contact Dell support in my region?

Today, Tue 28, I will be online until around 2 am Wed 23, if you happen to read this, please let me know if you can help me.

Thanks

Cristóbal H A

ieee488 · Answer

http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?docid=DSN_347576

DELL-Sundeep B · Answer

Hi Cristóbal,

You may refer to step by step instructions on manual re-install of Windows 8 Here. Once the OS is installed, you may install the drivers from Here -> Enter the service tag of your system -> Select the operating system -> Download/install the drivers in correct order as given Here.

Please reply if you have any further questions.

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Dell Vostro 3560 boot file missing

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