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48224
November 4th, 2015 06:00
Display problem in Dell Vostro 3450 (Horizontal colored lines)
I have a Dell Vostro 3450 running Windows 10 and I have a issue with my laptop screen (please see the attached photo) .
This issue comes only when I use my laptop screen sometimes and it goes away after some time but when I connect it to a external monitor the screen display works perfectly. I tried taking a screenshot of the laptop screen when this issue happens but the screenshot doesn't show this issue. What may be the problem and can this issue be fixed ?
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DELL-Jennifer K
1.2K Posts
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November 4th, 2015 08:00
Hi,
Based on the troubleshooting performed if the display is good on external screen then the systemboard works fine. Now that the issue is seen only with the laptop screen I would ask you to initiate the LCD BIST( Built in Self Test) on the system.
To initiate LCD BIST restart the system along with the FN key pressed or restart the system and keep tapping the D-Key. During the test solid colours will be displayed on the screen if the distortion is displayed during the test its confirmed that the screen is faulty.
Regards,
ITSERJ
1 Message
0
April 16th, 2016 21:00
Hi! I have the same problem. It`s can appear 2-3 times for a several minutes or dnd for a few hours.
sk1987
1 Message
0
July 18th, 2016 13:00
I have the same problem.
Is there any solution??
aaku0311
2 Posts
4
January 9th, 2017 06:00
I have a Dell Vostro 2520 which had the same issue. The problem is with the driver for some reason and only happens in Windows 8, 8.1 and 10.
Solution that I used (found online)-
1. Open Intel Graphics and Media from control panel (or use tray icon if available)
2. Make sure you are in advanced user mode.
3. Go to 'Power' tab from list of options on left.
4. From 'Power Source' drop down, select option 'On battery'.
5. Under 'Power Conversion Features' uncheck options 'Display Refresh Rate Switching' and 'Display Power Saving Technology'.
6. Click 'Apply' and close window.
Done!!
This has solved my problem. Hope this helps.