driver issue (i think) m1330

Question

well i still having problems with my touchpad in my m1330

it works good but time to time, appear "the synapssis touchpad has a problem and need to be closed" something like that, and the touchpad still working, the only thing that closes is the driver (the icon in the clock disappear) and i loose the scroll option.

this problem isn't to bad, to trash my computer, but it's annoying, someone told me update the driver

ok, i download the driver for dell.com (there said recommended so i think they fix something)

i download, run and all ok.

but i think that i'm installing bad the driver because then i go to mouse properties and told me that i have the 2007 version. ( i don't remember exactly the date)

i said ok, well another driver i download the driver from synaptstics, (maybe i spell badly..sorry) and i found it, i downloaded and install the driver again, but the version don't change.

maybe i'm doing this wrong

now if i go to mouse properties appear

unable to connect to synapstric pointing device driver

if you installed another pointing device please uninstall by clicking yes and then need to reinstall your pointing device.

do i need to click yes and then reboot and install my driver again?

in this perios i will still able to use my mouse, or i need to obtain a external to do this procedure?

thank you for all

i really appreciate it

se1234 · Answer

The user is experiencing issues with the touchpad driver on their Dell M1330 laptop. They receive an error message stating that the Synaptics touchpad driver has a problem and needs to be closed, causing them to lose the scroll option. They attempted to update the driver from Dell's website but ended up with the same version. They then downloaded and installed the driver from Synaptics but encountered an error message stating that they need to uninstall any other pointing device before reinstalling. The user is seeking help on whether they should click 'yes' to uninstall and then reinstall the driver, and if they can still use their mouse during this process.

smjohns · Answer

I have both the synaptics and MS Intellipoint drivers installed as occasionally I use a BT mouse. Both work very well and I particularly like the fact that the touchpad disables when the mouse is switched on.

I have noticed that occasionally when I boot up my system issues a similar message about the touchpad not working correctly although a few seconds later it re-enables without issue and works fine.

All I can suggest is that you completely remove the synaptics software from your PC and re-install the latest or let windows update do this. I guess you are running Vista?

se1234 · Answer

yes i'm using vista 64bits

smjohns · Answer

The user is experiencing issues with the touchpad driver on their Dell M1330 laptop. They receive an error message stating that the Synaptics touchpad has a problem and needs to be closed, causing the driver to disappear from the system tray and losing the scroll option. They attempted to update the driver from Dell's website but ended up with the same version. They then downloaded and installed the driver from Synaptics but encountered an error message stating that they are unable to connect to the Synaptics pointing device driver. The user is unsure whether they should click 'yes' to uninstall the pointing device and then reinstall it. They seek advice on whether they can still use their mouse during this process. An answer suggests that the issue could be related to Vista 64-bit struggling with drivers and recommends ensuring the installation of the A02 10.1.2 driver dated 25/06/08.

se1234 · Answer

The user is experiencing issues with the touchpad on their Dell M1330 laptop. They have tried updating the driver from Dell's website but it did not change the version. They are now asking for help on how to download and manually install the new driver. They are concerned that the driver they previously downloaded may be invisible to the computer and it is still using the old driver. They are seeking assistance with this issue.

se1234 · Answer

i did it but doesn't work either

this is the report problem

Problem Event Name:    BEX64
Application Name:    SynTPEnh.exe
Application Version:    10.1.2.0
Application Timestamp:    472258f8
Fault Module Name:    SynTPEnh.exe
Fault Module Version:    10.1.2.0
Fault Module Timestamp:    472258f8
Exception Offset:    000000000003945e
Exception Code:    c0000409
Exception Data:    0000000000000000
OS Version:    6.0.6001.2.1.0.768.3
Locale ID:    2058
Additional Information 1:    e6bd
Additional Information 2:    b232d2b0109494562e9dcdf73435d5a2
Additional Information 3:    89a6
Additional Information 4:    d41a5823dab0542d136109e1fdf96c7b

i don't think is a hardware issue because the mouse function very well the unique problem is that i lose the scroll because the driver.

Message Edited by se1234 on 07-24-2008 12:28 PM

smjohns · Answer

Hmm well the driver version you quoted is the same as the Dell A02 so I guess this must be the only one available. I suppose you could always try the synaptics website to see if they have a newer 'generic' 64bit driver that you could try. Worse case scenario is that it won't work and you have to uninstall it again.

Locked Topics – Laptops General

driver issue (i think) m1330

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