Unsolved
This post is more than 5 years old
1 Message
0
1707
December 25th, 2008 12:00
e1705 with 7900gs artifact problems
I've enjoyed my E1705 so far with the 7900GS, but I think it is starting to die, and I'm just finding out why everyone complains about Dell Customer Support.
I bought the computer as a budget gaming notebook to take on the road, and it did find until recently. About 5-20 minutes into a game (WoW, AoC, Oblivion, Fallout 3, The Witcher, Warhammer online, etc) and even occasionally while browsing photos on the hard drive, I'll start to get artifacts- lines accross the screen; walls, branches, and other ingame objects also stretch out and have artifacts. Sometimes, the screen will just turn "plaid" .
My warranty with return to depot is good, and I've tried talking to support, but they can 't seem to help.
Fixes I've tried:
- Drivers: nvidia drivers/dell drivers
- updated bios, updated games, etc
- Reinstalled windows, etc
I've also put a box fan beside the laptop, run it at high speed, turned the heater off so the room temp is about 65 deg F-- this seems to give more more time between crashes.
Dell customer service tells me that this is a software problem caused because I'm trying to run games that the system wasn't designed for (never mind that they were working 2 years ago, and it also crashes while viewing photos...).
Whenever I call back, I keep getting frontline tech support that reinstalls the drivers by remote install and tells me that I shouldn't play games. They also want me to buy the $50 dell support package to solve my "software" issues.
Any ideas? Are there some magic words to get me in touch with someone that can REALLY help me?


husky0894
1.6K Posts
0
December 25th, 2008 13:00
Run the Dell diagnostics (F12 at powerup) and record the error. Call back with that. Chances are the video card is faulty and will need to be replaced.
dgkpcon
3.6K Posts
0
December 25th, 2008 15:00
Have you tried the unresolved issues link here,
https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues?c=us&l=en&s=gen&redirect=1 .
I have had to go this route just a couple of times but you will get the support you need going this route.
EDIT:And you can tell the idiots you have talked to at first this system was and is designed to play games,that is what this system was made for.Mine runs FSX on high settings extremely well.