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6 Posts
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8813
May 21st, 2009 12:00
E6400 BSOD and OVERHEATING
Hello all!
I have been a fan of Dell for most of my life, and this is my first post. I am a technician for a public school system, and we recently purchased 9 shiny, brand new Latitude E6400s to be used by the teachers. Everything ran beauituflly for about a month or so. Currently five of the nine are experiencing the EXACT same symptoms as described below:
(1) When the laptop is connected to a projector (Epson Powerlite 83C) the laptop does not detect the projector after pressing fn+f8 multiple times. After a few minutes, the laptop freezes, then blue-screens
(2) When the laptop reboots, the BIOS errors out with the message shown below:
(3) After the laptop has been shut down for a few minutes and cooled off, the laptop boots into Windows XP as if nothing ever happened!!!!
(4) I requested a Dell support technician to come look at them, but he can find nothing wrong with the laptops
(5) I have run EVERY single update available- BIOS (A12), NVIDIA drivers, chipset, etc - nothing has made a difference with it!!!
(6) I have run every single test on the DELL DIAGNOSTICS CD, all come back 100% passed!!!
(7) Does anyone have ANY ideas what else I should try??? I'm at my wit's end!! I suspect it to be a heat issue, but I cannot reproduce this issue as it is EXTREMELY random. Unfortunately, this issue happens at EXTREMELY inopportune times for my teachers.
Thank you for any insight!


dantoots
9 Posts
0
April 22nd, 2011 09:00
The problem is the CPU is overheating. There are several packages available including Core Temp. The other app is Throttlestop which will provide you with temp readings.
There is no doubt there is an heating issue.
jabochert
6 Posts
0
April 25th, 2011 06:00
Thank you for your response. Unfortunately, it was 2 years too late. We have already had the laptop replaced.
Thanks.