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128081
February 5th, 2016 15:00
Error code 2000 0142
Hi, I hope somebody can help me with this problem. I'm getting an error code after running diagnostic:
Error code: 2000 0142
Validation: 105819
Msg: Hard drive 0 - S/N S2WZJ90D494088, short self test unsuccessful.
I have a Dell Inspiron 15R 5521 that I bought about three years ago. These past couple of months it had been really slow in general, so I formatted the laptop and started to install software again.
However, after updating windows and installing Office 365, it became slow again, had trouble booting up, and couldn't open any office file because the laptop would freeze. I uninstalled Office 365 and ran disk scan with AVG TuneUp, but it froze at 27% for like 20 hours. I had a hard time booting again since everytime I did it, the disk scan would start and freeze again.
Yesterday things seemed to be back to normal after uninstalling Office 365, but when I ran diagnostic, the 2000 0142 error came up.
I've read that my hard drive is probably messed up :( but the laptop works fine except for office. Is there a way I could fix this without having to buy another hard drive?
Thanks in advance.
LSUFAN51
4 Operator
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6.4K Posts
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February 6th, 2016 11:00
:emotion-2:
Error code: 2000 0142 means the hard drive is failing or has fail. You need to replace the hard drive. Please contact Dell technical support at 1-800-624-9896 or if you still have warranty, call 1-800-288-4410
Philip_Yip
9 Legend
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16.1K Posts
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February 7th, 2016 08:00
The hard drive has failed, right now you can boot up but utilities that scan the drive are more likely to struggle hence the freeze.
With that error message its only time until it completely fails so you are best to replace the HDD with a SSD which will give you a significant performance boost. The 240 GB BX200 and 480 GB BX200 are quite a good buy:
http://uk.crucial.com/gbr/en/compatible-upgrade-for/Dell/inspiron-15r-%285521%29
LSUFAN51
4 Operator
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6.4K Posts
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February 9th, 2016 09:00
:emotion-2:
Glad you found the problem with the computer, hopefully you're able to find a new hard drive and fix it real soon.