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700669
April 20th, 2014 04:00
Fingerprint reader has no management application installed
I just received my new Dell Latitude e5440.
It has a built in fingerprint reader, and the Device Manager can see it and says it is 'Validity Sensors' and the device is working properly.
In Control Panel -> Hardware -> Biometric Devices the Validty Sensors device is listed. If I click 'Use your fingerprint with windows' it opens a new screen with the error message 'Fingerprint reader has no management application installed'.
How do I get the software to use my fingerprint reader?
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giulioo
10 Posts
0
April 20th, 2014 14:00
If you're using Window 8.1 and all you want to do is login to Windows with fingerprint, then everything needed is already in Windows: change pc settings -> accounts -> sing-in options -> fingerprint.
In all other cases (windows 8.1 and you want more, or using windows < 8.1) then you need to install the application named "Dell Data Protection - Security Tools" (DDP|ST) which you'll find on the Dell download site for your notebook.
Also, your notebook should have come with the "Dell Digital Delivery" software that should periodically prompt you to install various Dell software, including DDP|ST.
Sarafima
1 Message
1
August 2nd, 2014 23:00
j.goldberg2
1 Message
1
February 19th, 2016 08:00
Here's the answer :)
www.shulerent.com/.../getting-fingerprint-reader-working-on-dell-laptop