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18 Posts
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October 3rd, 2011 01:00
Hard Drive Error/Replacing HDD
My co-worker's computer was running extremely slow so he asked me to look at it. When running some tests, I received "Error Code 0142, 2000-0142, Hard Drive 0 - Self test unsuccessful" From what I have read, it sounds like the hdd needs to be replaced (correct me if I'm wrong.) My question has more to do with whether I can copy everything from his hdd onto a spare external hdd I have and then just put it onto the new one that is replacing it. Any help would be much appreciated. Thank you.
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speedstep
11 Legend
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47K Posts
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October 3rd, 2011 06:00
The drive is dead. You will not likely copy any data when the drive is in that state. Anything you do to the drive to try and "FIX" it will make it worse. Unless you are willing to pay $5000 to ontrack data recovery or some other vendor its not likely you will get data if any from the drive.
Actegra
18 Posts
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October 3rd, 2011 11:00
I can actually turn on the computer and boot to windows, only problem so far is that it is slow and gets hung up on opening most programs. there really isn't any data that needs to be saved, the main thing I want is to be able to put windows/ms office/stock dell software and such back on when replacing the hard drive. I don't want him to have to buy any of that again, if possible. I've replaced computer parts before, but this would be my first hdd i've had to replace. Please excuse any ignorance on my part. thanks again.
Actegra
18 Posts
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October 3rd, 2011 12:00
Any chance of being able to somehow put the current windows on the new hdd once installed? Or what would you recommend to do from here? Thanks again, your help is much appreciated.
speedstep
11 Legend
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47K Posts
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October 3rd, 2011 12:00
Unless you have the Keys and Media you will not be able to get office back.
The physical damage on the drive means you cannot image it to a new drive and keep the data.
If the dell datasafe software had been backed up to a 16 gig or larger USB flash drive BEFORE The problems
then you would be able to recover everything to a new blank drive. At this point however its too late.