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April 3rd, 2016 22:00
HDD not working and computer won't boot? Error 2000-0142?
My computer model is a Dell Inspiron 13 7348. Everytime I start it up it begins to tell me "No Bootable Devices - strike F1 to retry boot, F2 for setup utility, press F5 to run onboard diagnostics" My first attempt to fix this was to remove the hard drive and put it back. This didn't work, so I pressed F5 to check the diagnostics tool and every device of my computer is checked off except the hard drive which has a big red "X" and also when I go to press F2 to go to the setup utility, my hard drive actually is listed on it when it is connected to the motherboard, when I disconnected the HDD it just said [Not Detected]. So that means that it DOES detect the hard drive but there's a problem. What could be wrong? Do I need a new one?
ejn63
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April 4th, 2016 06:00
The hard drive needs to be replaced - it has failed. If the system is under warranty, call Dell with the error and they'll ship a replacement drive. If it's out of warranty, you'll need a new, 2.5" 7 mm SATA notebook drive along with the set of recovery media you hopefully made when you received the system.
Ricsterjcole
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April 5th, 2016 22:00
No I didn't do that. How can I backup my data to an external hard drive?
ejn63
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April 6th, 2016 05:00
It's too late to do that if you haven't already. You'll need to contact Dell for a set of recovery media. Once you've replaced the drive and loaded the operating system, it may be possible to read at least some data from the faulty drive. To do that, mount the drive in an external USB case, connect it to the system and see if any of the data is still readable. If it isn't, you'll need to weigh the value of the data against the cost of data recovery -- there are ways that technicians can read even the worst-damaged drives, but the cost is not inconsiderable (figure on $600-700 as a starting point -- and the total cost can easily exceed $1,000).
Ricsterjcole
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April 6th, 2016 10:00
How would I do that if I can't boot my computer with the HDD?
ejn63
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April 6th, 2016 11:00
You can't - there's no point reloading on this hard drive, which has failed. See above -- you are going to need a new drive and a recovery flash drive. The latter you'll need to call Dell to purchase.