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April 26th, 2012 07:00
HDMI connection disappeared?
Ok, I am not that computer literate but really need help before I end up putting the laptop back to factory settings and loosing everything on it.
I have a Dell Studio 1737 laptop and have been using it to watch tv for a number of weeks through my new Samsung TV and then yesterday the signal just disappeared - nothing showing on playback devices. Checked driver for it and apparently it is the most up to date and working properly (don't think so - DOH). It is just not sending any signal out at all, have tried a new cable and this isn't working either. Any ideas please of what I can try? I have tried the Dell Diagnostic Tool thingy, but after 3 hours gave up with it as nothing was happening and considering it states 15-20 minutes thought this is just too long - tried it twice today with no joy at all.
Candykoo
3 Posts
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April 26th, 2012 08:00
Thanks Mary G, but the setting on TV ok, sorry should have stated I am using Windows Vista still and not Windows 7 and also the system restore isn't working so couldn't go back to a day before like I usually do if there is any problem for me. I have saved what I could onto disc, but unsure of how to save all my e-mails, saved contacts this time and very important emails, but would just like to save the whole lot and can't find it as I tried to export it to external drive and errors kept appearing - didn't make note of it. :(
Will try one more time in setting up the laptop for the tv, but have tried it twice to no avail.
Mary G
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20.1K Posts
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April 26th, 2012 08:00
Recheck the input setting on the TV. Make sure the correct hdmi input is selected on the TV. Do not return to factory settings to correct this unrelated problem. It's probably just an incorrect setting. Go through the same setup steps you did when you got the new tv. Make sure you have backups and a system image on an external hard drive so you never "lose everything." See win 7's Backup and Restore.
Candykoo
3 Posts
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April 26th, 2012 12:00
All sorted as when going through setting up again, decided to check another driver and hey after downloading it worked, so thanks again Mary G for your suggestion as it worked even though I had done it all before :) One happy bunny now, thanks