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November 16th, 2016 04:00
hinge problem Inspiron 5558 series
I have the Inspiron 5558 laptop with Warranty up to may 2017. From the date of purchase I noticed that at the time of lifting the screen the hinges are not comfortable. When I reported to customer care about the problem they simply said " it is new product after some days you can be comfortable to lift the screen" But now after 5 and half months of being used at the right side big gap is there between the hinge and and the screen. I called customer care they said its not covered in warranty because its broken due to my negligence and i have to fix it by paying Rs-7000/- . I don't understand why dell is not willing to accept their manufacture fault as my laptop never fell down and i never misused it? I also have heard of the similar problem from my colleagues even.
DELL-Akshatha M
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1.2K Posts
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November 16th, 2016 23:00
Hi patilsohan,
Thank you for reaching out to Dell Community Forum.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address, along with the pictures of the hinges.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information
tadjmds
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November 20th, 2016 12:00
I agree.he hinge has broken completely. My Dell is exactly 1 month old and the hinge has broken completely. The computer has never left my living room and I have switched it to tablet mode 6 times.
Dell is in the wrong. However they will not stand by their customers. I too will have to pay to get it fixed.
I will never support Dell again.
DELL-Akshatha M
2 Intern
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1.2K Posts
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November 21st, 2016 06:00
Hi tadjmds,
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address, along with the pictures of the hinges.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information