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1687
January 22nd, 2011 05:00
Inspiron 1720
I want to add another hard drive to my 4 year old Inspiron 1720 . It has been a very good laptop for me and I have been most happy with the machine. I discovered that I need to purchase an additional bracket, and an adapter to hook up a standard sata drive to my machine.
I log onto the Dell website and start searching. Next thing I know I have a Dell customer service chat window popping up on my computer, and I figure I would see what they could do. Apparently the part that I need is “C7586.” The girl that I chatted with said that she checked twice to make sure that the adapter that I need is part of the package with the bracket (C7586)
This is good information for me so I go ahead and order the part. I get it in the mail several days later. Not only do I not have the adapter, but I did not get any screws to attach it to my computer. As you can imagine this does not help me at all.
I have called customer support, and after being transferred 3 times I ask to speak to a supervisor. I’m placed on a never ending hold. This places me in a very bad mood.
All I want is to add another hard drive to my computer. I have the hard drive already, and the bracket. I need some screws, and an adapter to connect my sata drive to my laptop. Any thoughts?
ieee488
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January 22nd, 2011 06:00
AlbertRS
2 Posts
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February 6th, 2011 12:00
So I purchase an item from Dell. Dell fails to send me the all the pieces for the item I already purchased. I post about it here, and I get an automated response telling me to go buy it from somebody else. I fail to see how this is good customer service. I figured somebody would have responded by now.