Inspiron 8600 System Hibernate Problems

The system returns from hibernation perfectly fine if I resume in battery power.  It is only when I plug it into the adaptor that it shuts down.

Hooyas2000,

You may want to troubleshoot the AC adapter to make sure that it is operating properly.  Please attempt the following steps to troubleshoot the AC adapter:

2. Verify that the AC adapter brick is receiving power.
   
   • Unplug the adapter from the wall and the system. Wait 5 seconds. Plug the adapter back into the wall. You should get a steady green light on the adapter. Make sure the adapter is plugged directly into the wall; not through a surge protector, UPS, or extension cord.
   • Try another wall outlet in another room or verify the outlet works with a lamp. You can also verify a bad AC adapter by swapping it out with another one, if available - such as one for use with the port replicator.
4. Check the connections.
   Make sure the AC adapter connector has a tight fit and the connector on the system does not have any pins that are pushed in or bent.

If this checks out, then the only other variable would be the motherboard.  You should run the Dell diagnostic test on this:

Place the System Software CD in your computer. Reset the machine and when the Dell logo appears on the screen, press and release [F2] several times until you are in the BIOS. Press the right arrow key to go to the BOOT menu or hold [Alt] and [P] simultaneously to progress to the second page. Change the boot sequence to CD/DVD drive, Floppy drive, Internal HDD. Now press [Esc] or [F10] to save and exit the BIOS.

The following knowledge base article can help you with this:

How to run the Dell diagnostic test knowledge base article.

The program should automatically load. Choose to run the test on the system motherboard.

 

 

 

Message Edited by DELL-BobT on 01-07-2004 11:44 AM

Hoyas2000,

Thank you for using the Dell Community Forum.

This sounds like it may be a Windows issue.  Try the solutions in these Microsoft knowledge base articles:

• The Computer Does Not Return from Hibernation Correctly.
• Computer Stops Responding When You Stand-by or Hibernate More Than One Time.

Same problem with a 1 week old 1.7Mhz 8600/radeon 128Meg/WUXGA/Truemobile 1300/XP pro.

Suspend (not hibernate) either by Fn+Esc or by closing lid.
Power light pulses normally. Unplug ac adaptor.
((wait few seconds)). Plug in adaptor. Machine
powers off.

One symptom. When the machine is running removing
or adding AC power causes the backlite to blink
off 1/4 second after moving the connector at
the back of the machine or unplugging from the
wall outlet.

Dell diagnostics all ran without complaint. Changing
to a different battery made no difference.

Also, I'm fairly confident that this is not an OS issue.  I'm thinking 60% chance BIOS and 35% chance QuickSet.

 

 

Message Edited by robgscl on 01-08-2004 09:37 PM

I'd hate to say it, but I'm glad you're having this issue.  I have the exact same thing happening on my 8600, but I run windows 2000.  Dell refuses to fix it because it's not a supported OS for this machine.

See this post: http://forums.us.dell.com/supportforums/board/message?board.id=insp_power&message.id=22365

Not to be picky, but you're actually using the wrong terminology.  The problem comes about when the system is suspended, not hibernating.  When a system hibernates, it is actually powered down, but all active memory is written to the drive.  When it is turned back on it boots to bios and then reloads the memory.  In fact, until a fix comes about, I switched my machine to hibernate instead of sleep.  It's a bit of an inconvenience for two reasons.  It takes a lot longer to resume compared to waking from a suspend.  Also, there is no way to stop the hibernate process once it starts.  You must wait until it finishes and then resume.  It takes a while.

Let's keep on Dell about this.  I've already lost work in progress by plugging in my laptop without waking it first.

Message Edited by robgscl on 01-08-2004 06:27 PM

Hoyas2000

Your hardware is fine.  This is definately a software or firmware issue.  Let's see if there are any similarities with our setups.  Please reply with your details.  Here's mine:

Inspiron8600

Processor:1.4

Ram:500Mb

Bios:A03

OS:Windows2000

Video:NVIDIA GeForce 4200 w/sxga+ screen

Running Quickset:Yes

Running I8kFanGUI:Yes    (if your not familiar with this, you're probably not running it)

 

Ran Dell diags and all came back with no problems.

I have tried the troubleshooting advice.  I have tried two AC Adaptors and both receive power.  I did mean to say that the issue is with Suspend mode and not Hibernate mode.  It has happened several times and once I lost changes I had made to a document.

The computer is brand new and I have not made any major settings changes.

The easiest way to check the bios rev and other system details is with the Dell system profiler.  Here's a link:

http://support.dell.com/MySystems/ProfilerEntry.aspx?c=us&l=en&s=gen

Message Edited by robgscl on 01-09-2004 11:40 AM

Liquid Crystal Display, WSXGA+, NO-SPWG, 15.4, HITACHI
Processor, 848226, 1.6GHZ, 1MB, UPGA
Dual In-Line Memory Module, 256, 333, 32X64, 8K, 200
Battery, MDS, 11.1V, 9C, Lithium, SANYO
Assembly, Adapter, Alternating Current, 65W, LITEON, World Wide
Card (Circuit), GRPHC, Nvidia, 64M, NV34, 8600
Card (Circuit), Wireless, Mini PCI Card, INTEL2100, Not Applicable
Hard Drive, 60GB, IDE (Integrated Drive Electronics), 9.5MM, 4.2K, I
Assembly, DVD+RW, 4X, Hitachi LG Data Storage, DMOD
768 MB Ram

I believe that quickset is on and that the Bios is A02

Let's see.  Processor and memory shouldn't matter here, so let's rule them out.  We've seen the condition on both W2k and XP, so we can rule them out, although there is still a small chance that the issue resides in both kernels.  We have the same video and rf so that might be where the issue resides.  Both drivers typically interface with the ACPI.  However, another user, kd3cw, has the ATI Radeon video card and a Dell RF card and is having the same issue.  You're not running fangui, so that's not the issue.  We both have Quickset, so that might be it.  Our bios revs are different, but usually each release is built on the last anyway, so any uncorrected bugs carry forward.

Please let me know what your num lock, caps lock, and scroll lock LEDs do when you plug in the power when suspended.  Mine all go solid for a 1/2 second and then go out.  You may be asking "how do I see these with the lid down?"  Instead of closing the lid, press the lid switch (just above the num lock) for about a second.  It should do the same thing.

 

I just got an 8600 and have not had any problem.  However, I also have a Gateway Solo 1450 which had this type of suspend problem.  I had to download and install Windows XP Service Pack 1 to correct it as I recall.  This was about nine months ago.  I think there is something in the Microsoft knowledge base about it.  Hope this helps. 

Mine still does it with the radio disabled, but I have the Intel card, not the Broadcom.

BTW, it's not bios rev related.  I tried A01 and A00 and they do the same thing.

Message Edited by robgscl on 01-10-2004 02:46 PM

The behavior of my 8600 after power insertion when
in Suspend seems the same. The powerlight jumps
to steady-on, 1/4sec later all 3 keyboard LEDs
(capslock, numlock,...) come on. They stay on
for 1/2 second and then the machine powers off.
(normally when starting from poweroff these leds
flash once).

Here's one experiment that made a difference.

Use F2 to boot to the BIOS screen. DISABLE the TM1300 (broadcom wireless) card. Now my XP/pro
behaves like any other laptop in Suspend. You see
no change in the pulsing power led.