UNSOLVED

gillepy

updated

15 years ago

G

gillepy

5 Posts

0

78295

November 1st, 2011 05:00

Installing Windows 7 64bit on a Latitude e6320

I have just taken delivery of the latitude e6320 from the dell outlet. This came with 32bit install of windows 7. I decided I would upgrade the machine to a 64 bit OS. I booted the laptop from DVD and went about installing a fresh copy of windows 7 pro 64bit. All goes well until I need to reboot to finish the installation, upon rebooting a windows dialogue box informs me that windows cannot not configure the setup and i must restart the installation. I have tried restarting multiple times all with the same result. 

Can anyone help? 

  • Jesse L (retired)

    10 Wizard

    17898 Posts

    69016 Points

    2561

    0

    Posted November 1st, 2011 07:00

    gillepy,

    Thank you for using the Dell Community Forum.

    Check out the link below for information on upgrading windows 7 32 bit to windows 7 64 bit OS.

    Installing and Reinstalling Windows 7

     

    Jesse L (retired)

  • gillepy

    5 Posts

    2561

    0

    Posted November 1st, 2011 09:00

    I have previously upgraded another computer in the same way. The installation goes fine until the reboot of windows is required to complete this install. At this point windows informs me it cannot set up the computer with this hardware. I know this to be false as Dell ships the e6420 with x64 as an option.

  • PudgyOne

    11 Legend

    30315 Posts

    106638 Points

    2561

    0

    Posted November 1st, 2011 10:00

    gillepy,

     

    Restart the computer and enter the bios.

     

    Changing the settings from ACHI to Sata or Sata to ACHI, then the operating system will install.

     

    It was suggested to try using the default BIOS settings.

     

     

    Rick

  • PudgyOne

    11 Legend

    30315 Posts

    106638 Points

    2561

    0

    Posted November 1st, 2011 10:00

    gillepy,

     

    It may also be this...

     

    It may be necessary to switch the SATA mode from AHCI to ATA in the BIOS before you can successfully load XP

     

    So when installing, you may want to check the BIOS first.

     

     

    Rick

  • gillepy

    5 Posts

    2561

    1

    Posted November 6th, 2011 06:00

    The problems was with the raid drivers. When installing i selected these and all went swimmingly thanks for the help