Laptop is not responding!

Question

HiGuys,I have a Dell Studio 17 LaptopIntel Core i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)4GB, DDR3, 1066MHz, 2 DIMMATI MOBILITY RADEON HD 4650 1GB500G 7200RPM SATA Hard DriveGenuine Windows 7 Home Premium, 64bit, English When I start my PC in regular mode all I get is the blue 'not reposnding' cirlce (please see screenshot) and I can do nothing at all. All I can do is access task manager to turn off the PC. If I try and click on anything in task manager, the blue circle appears. I have ran diagnostics and all passed. I have done a system restore and that didn't work and I ran a system repair at start up, but that made no difference. I have tried to download system diagnostics from Dell, but it downloads but won't run when I click to install, it just says dell installer is not responding. I have ran the anti virus and various malware checks etc. Safe mode works most of the time, but even that has frozen a few times.any ideas anyone?warm regards K

Senthil S · Answer

Hi bardounias,

I appreciate you tried few steps on your own, I would suggest you to do a PC restore in the system (Factory settings)

Note: This process will erase all the data saved in the computer.

http://dell.to/18kOMaM

This will rule out if there is any issue related to operating system.

Let me know about the progress.

bardounias · Answer

Ok, I did as suggested and now I have this screen. I have restarted the laptop and still get the same screen.

ejn63 · Answer

If you have not yet done so, boot to the Dell diagnostics and run an extended (NOT just quick) hard drive diagnostic.  F12 at powerup.

bardounias · Answer

Hi, the result from the diagnostics, which took several hours to complete. Once restarted, all I get is the black screen with the error  (Windows could not complete installation)

bardounias · Answer

Hi,

This is the result from the diagnostics, which took several hours to complete. Once restarted, all I get is the black screen with the error as shown in the image above (Windows could not complete installation)

grshakes · Answer

Hi, my friend was helping me and posting this information for me, but now I have joined the community.

I did as suggested above and ran the diagnostics. This is the screen I got at the end:

When I rebooted, all I have is the same black screen with the error as in the image a few posts above.

bardounias · Answer

Hi Dell and community members,   Could anyone please help us with this problem.   Warm regards B

take it easy · Answer

Hi enter to the safe mode and tell us if the problem persist or not also  try system restore to last valid configuration in safe mode

grshakes · Answer

Thanks for the reply. All I can get now is the above black screen with 'Windows cannot complete installation' so I can't get to safe mode or do a restore.

I already tried system restore before I ran the final Dell diagnostics as suggested by ejn63. Since I ran the Dell diagnostics, I can get nothing at all, not even safe mode.

Senthil S · Answer

Hi bardounias and grshakes,

Please provide me the system service tag or express service code through this private chat, so that I can help you further.

Click on my username select start conversation and send me the details.

grshakes · Answer

Thank you. I just sent you the details using the 'start conversation' button.

grshakes · Answer

Any updates with help on this before I go and buy a new laptop would be greatly appreciated. Thanks.

grshakes · Answer

One last bump and a plead for help before I go and buy a new PC.

I sent DELL-Senthil S a private message with my service tag as requested on May 4th, but never heard anything back.

Any help would really be appreciated. I don't want to throw this laptop away if it just needs a new hard drive or something simple, but I am really getting behind on work now, so I need to do something today or tomorrow.

Please help. Thanks very much.

bardounias · Answer

Hi DELL-Senthil, Why do you offer help and then you dont answer?? please advice!

williej123 · Answer

MINE DID THE EXACT SAME THING, DELL DID NOT REPAIR IT ALTHOUGH THEY TOLD ME THEY HAD, I WAS STILL UNDER WARRANTY AT THE TIME, AND THEY WANTED ME TO EXTEND MY WARRANTY WITH THEM, I REFUSED, AND NOW I'M STUCK WITH MY LAPTOP LOOKING LIKE THIS, I WOULD NEVER RECCOMMEND ANYONE PURCHASING FROM DELL, THEIR COMPANY IS A HOT MESS..............................

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Laptop is not responding!

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