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13825

August 12th, 2010 09:00

Laptop serial -model number deciphering.

  I am a police officer following up on a stolen Dell laptop report from April 2009.    The original officer wrote down a serise of numbers from the original box the laptop came in but I believe that he may have used the wrong number as the serial number.   Dell support was zero help.  They repeatedly asked for the service tag # which I said if I had the computer , I wouldn't need their assistance.

  I have several series of numbers and letters combinations that to me , mean nothing.

 

  Is there anyone who can narrow down which is the model # and which is the serial # ?

 

  I think this is the model #     OK351NA01

  Unknown number        

 Unkown number       <ADMIN NOTE:Express service code removed per privacy policy>

PPID     CN-06848F-70166-937-02RP-A00

MO

 

That is all of the info I have to go by.

Thank You for any assistance.

Reply here or to my work email @ <ADMIN NOTE:Email id removed per privacy policy>

 

 

 

 

 

 

9 Legend

 • 

87.5K Posts

August 12th, 2010 10:00

Try this number 8411601208

here:

http://www.powerdog.com/dellconv.cgi

 

That looks like the express service code.

 

2 Posts

August 13th, 2010 10:00

  Thank You !

 

  Dell should fire someone and hire you instead. 

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