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August 4th, 2004 20:00

Latitude keyboard replacement

Can anybody tell me how much it would cost to have Dell replace my keyboard in my latitude notebook? The problem that I am having results from a glass of water being spilled on the keyboard. Now at random intervals the keyboard inputs incorrect characters. I have checked for viruses and there are none. My virus defs are up to date. I have run all utility programs in and out of Windows problems exist in DOS as well.

3.1K Posts

August 5th, 2004 14:00

Highlander28,

Thank you for using the Dell Community Forum.

Whether or not the system is under warranty, a spill is not covered by the warranty.  Certain fees will apply to repair the system, as of August 8, 2004:

  • $269 - depot fee.
  • $430 - motherboard replacement fee, if damage was caused.

If the motherboard was not damaged, then this fee will not apply.

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