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12307
December 25th, 2005 22:00
Lemon Law
I bought a INspiron 6000 in February since then Ive had them replace 2 keyboards, 2 touchpads,2 mother boards the dvd+/- drive a power cord. And to top things off they left my partion area for restore off my computer instead it was unpartioned and left blank. Im very un happy since they tell me they will not be able to get my computer to the way i got it. Everytime i need new software i have to call and they send me another disk. Now said that Is there a Lemon law of some sorts where they just fix all these mistakes and send me a new one? Id even be willing to pay extra and trade this one in. Ive still got 3 yrs of at home warranty . Also the newest problem is that when i use a pcmi card my computer locks up. Any Ideas?
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parkerti
610 Posts
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December 25th, 2005 22:00
First off, get a supervisor on the phone from Dell. This will take some hold time and persistence, but hang with it - once you have one on the phone, explain to them what you would like to have happen and why you think it should. A replacement system does not sound far fetched to me based on what you posted so far. The other thing to look into is the consumer products board (or division, etc) for the state you live in. Many states have just such a law to protect the consumer in cases where the product obviously has a problem which cannot be fixed. Your name suggests California - perhaps someone else from there can weigh in on the issue.
CobITFan
10 Posts
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December 27th, 2005 15:00
xyCaliteen,
Out of cursiosity, did you have to send it back to the depot for them to honor your warranty, or did do you have the warranty option of home onsite service?
In any case, you know course that all the parts that have been replaced are most likely junked parts from other warranty serviced computers that have been "refurbished as like-new" (supposedly). This occurs anytime after 21 days of ownership from the date of purchase. By the time it is built and you receive the item and use it for a couple of days, you have this exposure.
This could be the crux of the matter as it may affect any Lemon law application.
Nothing you can really do about it, but you should know. It is certainly a possible root cause for the poor quality and service reputation Dell is beginning to acquire (such has been my personal experience and others I know).