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27107
December 17th, 2009 08:00
Liquid spilling, ac adapter not recognised
I've just spilled coffee over my laptop Inspiron 1545 (that I just bought one week ago :( ) and now my ac adapter can't be recognised - there´s an error message saying that the battery won´t be charged because the system can't determine the wattage of the ac adapter.
The notebook operates normally when connected on the plug, just the battery won't charge.
I have two questions:
1) what happened? Did the coffee ruined some identification chip in the ac adapter plug or is the problem inside de laptop?
2) I was predicting this kind of stuff would happen and I bought the completecare warranty for acidental damage. Is it valid in this case? I just can´t get in the phone with Dell's support to get this information...
rafaelcalsaveri
3 Posts
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December 17th, 2009 08:00
The keyboard got wet and the upper part, near the display. But everything is working nicely, even the keys that got wet. Some of the liquid dropped around the ac adapter and wetted inside the plug, and one of the usb ports. I runned the PC Checkout software and checked everything - from memory to CMOS - and it says it's everything fine.
Well, if Complete Care will cover this, than I guess I should just chill out and let them fix whatever went wrong.
But still... this surprised me positively in a way: the amount of coffee I spilled would have ruined completely my old laptop (it happened once...).
ejn63
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December 17th, 2009 08:00
If only the adapter got wet, it may be simply the adapter. If the notebook got wet - particularly when it was powered on - the mainboard was fried.
Yes, Complete Care will cover the accident.
Joe_MCSE
7 Posts
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December 17th, 2009 14:00
New laptops tend to be quite hardy, especially Dell’s. Chances are there’s some residue on the motherboard near where the battery and or AC adaptor connects.
Dell complete care does cover this kind of damage/accident, if you don’t have the details anymore from your invoice pop your service tag in here...
http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/my_systems_info/en/details?c=uk&cs=ukdhs1&l=en&s=dhs
rafaelcalsaveri
3 Posts
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December 17th, 2009 15:00
Hi,
I managed to get it working again. I noticed veeery tiny droplets of coffee inside the female conector, on a place where there are four very small holes. I managed to clean it and it worked again!
Thanks for the link, but I guess I can't use it. I bought my Dell in Brazil (where I actually live) and the customer service is valid only in Brazil. But thanks anyway.
Well, thanks for the help all of you. The answers were very quick and nice. Thanks.