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wadepreston

1 Rookie

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2 Posts

28635

August 2nd, 2015 19:00

M4800 video camera

I have a M4800 laptop and since I put Windows 10 on it, I cant get the video camera to work.  When I use Skype, it sees that I have a camera, but it will not work.  Does anyone know where I can get updated drivers for the video camera?  If not, does anyone know who the manufacturer of the camera is, so I can check to see if they have any updated drivers?  Any help would be great!

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DELL-Ravi Ch

9 Technologist

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7.1K Posts

August 4th, 2015 01:00

Hi wadepreston,

Please follow the steps mentioned in the link below to refresh the Webcam drivers for issue resolution.

  1. Press Windows key and start typing Device Manager.
  2. Open Device Manager by clicking on it.
  3. Click the arrow to the left of Imaging devices. 
  4. Right-click Integrated webcam or USB camera.
  5. Click Uninstall.
  6. Confirm the uninstall process by clicking OK.
  7. Once uninstalled, restart the computer. 

Also, I’d suggest that you update BIOS and chipset driver on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section and chipset from chipset section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

wadepreston

1 Rookie

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2 Posts

August 5th, 2015 11:00

Perfect.  Thank you for your help, that did the trick and my camera is now able to function with skype.

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