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April 3rd, 2013 11:00
Missing or Corrupted Recovery Partition
I recently upgraded my Inspiron 5030 to Windows 8 and ever since I have been unable to initiate a Dell Datasafe Local Backup because the Recovery Partition is either missing or corrupted. How do I repair or reinstall it? I did run a full system backup before the upgrade but the external hard drive on which it was saved has since spectacularly failed! Do I need System Recovery discs? Any ideas.............??
Many thanks!
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Shibbys
2 Intern
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437 Posts
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April 3rd, 2013 13:00
Hello.
Yes, you need the Recovery Discs to reinstall the original image.
The Recovery Partition on your machine is linked to its original system. As you did a new install (even if you'd installed Win 7, you would have the same problem) this link is missed.
There are 2 ways to reinstall it.
1 You need the Recovery Discs with the factory image
2 You can manually aplly the image, using a tool named imagex (kind of advanced, but if you really really want this, wen can make it).
Hope i helped a lil :)
Dave18_b9ffcc
20 Posts
1
April 3rd, 2013 13:00
You can reinstall DDLB from dslbdownload.datasafelocalbackup.com/dsldownload-en.html
Run the installer on your laptop and it will re-create the recovery partition. It will, however, only perform a backup of the windows 8 system you have now.
If you have the original Win7 key (normally on a sticker under the battery) you can use a windows 7 retail disk to reinstall win 7 and then use the above process to reinstall the backup system.
Dave18_b9ffcc
20 Posts
0
April 3rd, 2013 13:00
Hi,
You dont need the original disks, you can download The DDLB program from dslbdownload.datasafelocalbackup.com/dsldownload-en.html
You can install it under Win8 and it will create the recovery partition, however, it will backup the system as it is now.
If you have the original Win 7 key (under battery probably) and a win 7 retail disk you can reinstall Win 7 and use the above process to recreate the recovery partition. I recently had to do this as i had to replace my HDD - the old one was useless
Mary G
6 Operator
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20.1K Posts
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April 3rd, 2013 13:00
Once you install win 8 the recovery partition is corrupted and cannot be used or repaired . Don't bother with datasafe. That was for win 7. Windows 8 has its own backup program called File History. Win 8 also has Windows 7 File Recovery that you can use for system images and backups stored on an external drive. Buy another one of those.
Shibbys
2 Intern
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437 Posts
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April 3rd, 2013 14:00
I dont see why are you guys telling him to install DDLB. He doesn't want to recreate the partition with Windows 8 files, he wants to recover his Windows 7 Factory Image.
Or am i missing something? :S
If i got it wrong... sorry :/
ejn63
11 Legend
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87.5K Posts
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June 2nd, 2013 14:00
If you're in the US, see link below. Outside the US you'll need to call Dell.
support.dell.com/.../backupcd_form
DangerousDave77
2 Posts
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June 2nd, 2013 14:00
I thought that's what he was asking too.
I have a similar issue, hopefully someone can help. I want to do a clean installation of Windows 7 Professional on my Dell Studio 1555 but my recovery partition has been corrupted. I tried using Dell Datasafe Local Backup but I don't have any images to restore from.
Is there some way I can get a recovery disc?
Dell-Rajesh R
6 Operator
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3.3K Posts
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June 6th, 2013 03:00
Hi DangerousDave77,
Thank you “ejn63” for the link.
DangerousDave77, fill the form from the link provided by ejn63 and if you need further help kindly private message the service tag of the computer so that I can take this case forward.
To private message, click my User name and then Click “Start Conversation”
Awaiting your response!
DangerousDave77
2 Posts
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June 6th, 2013 11:00
Hi Rajesh.
I phoned Dell Software Support UK and they have supplied me with a recovery disk.
Thanks for you help anyway!
Dell-Rajesh R
6 Operator
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3.3K Posts
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June 10th, 2013 08:00
Hi DangerousDave77,
Great! Should you require any help regarding the computer, kindly private message me. To private message the service tag click my User name and click Start conversation.
Please reply if you have any further questions.