This post is more than 5 years old
3 Posts
1
137832
November 12th, 2012 06:00
Motherboard failure - really?
I bought a Dell Inspiron M5030 a year and a half ago and the motherboard has already failed. The half-year part means it's out of warranty of course. Really? only a year and a half on the motherboard dies? Flip it on and it gives the 7 beeps and nothing else. I'd be more understanding if it were the hard drive or something else but motherboard failure after such a short time means there's a serious quality issue here. I've bought many Dell machines over the years - desktops and laptops and they've all had a good, normal lifespan with the hard drives eventually going. Never a motherboard failure. $400 and Dell will fix it. Yeah, right. I'll buy a new one before I plunk down that much change. When I do, I guarantee if WON'T be a Dell!! Two words Dell: Quality Control. Defective motherboards that aren't replaced won't earn you repeat customers.
Dan9116
3 Posts
1
November 28th, 2012 13:00
Final update - Dell did come through on this and replaced the defective motherboard. Thanks Harish and Dell for taking care of this!
DELL-Harish R
677 Posts
0
November 14th, 2012 05:00
Hi Dan9116,
I am sorry for the trouble. I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. This wikk help me check the details and provide you a faster resolution.
I hope this helps
Please let us know in case of any queries. I will be glad to help.
Thanks and regards
Harish R
#iworkfordell
Dan9116
3 Posts
0
November 17th, 2012 04:00
Update on this. Thanks Dell for stepping in to resolve this even though it's technically past the warranty! It has restored my faith (and business) in your company.
la nana
1 Message
0
November 28th, 2012 14:00
You were very blessed to receive the help you received. I have the exact same issue and the warranty ran out on my M5030 in July. Dell just told me that's just the wait happens sometimes. Next laptop is gonna be a wal mart special.
susan1964
1 Message
0
February 22nd, 2016 10:00
Having the same issues with mine. They want to charge me almost $400 to fix it. Did not get the help I was looking for. Shame on Dell.
lvmglxxi
1 Message
1
March 19th, 2016 07:00
Lucky you for having at a year and a half. Mine was less than a month and its all black screen. The store where I bought it said its the motherboard. After 4 days they called me up and said that it's fixed. They replaced the motherboard and the screen. The laptop itself should have been replaced I think. Tsk I had to accept the fact that Dell is not that reliable :(