Unsolved
This post is more than 5 years old
7 Posts
0
18825
November 15th, 2013 02:00
Network disconnect after inserting USB 3 key
Hi,
At work, we have some DELL Inspiron 5720. We are working on windows 7 x86.
We encounter some problem with the realtek network card (Realtek PCIe FE Family Controler). When i plug a USB3 stick on the port near the LAN port, the network card tells me that the network cable is disconnected. I have to turn off and on again the card to have my connection back.
What i already do :
update bios
update USB 3 driver
update chipset driver
update LAN driver
Funny things :
The problem doesn't appear when i use a USB 3 extension cable
When i turn off and on again the card, i can ping other machine again but i can't ping the DELL laptop from other machine (firewall disable)
The problem doesn't appear on windows 8.1
The problem appear on Windows 7 (fresh install) with the last driver provided by DELL or the last driver on Realtek Website
The problem appear on all my DELL Inspiron 5720
does anyone have some idea to solve this problem ?
Thank's :)
plop28
7 Posts
0
November 17th, 2013 04:00
Up
plop28
7 Posts
0
November 19th, 2013 02:00
nobody has any thing for this problem ?
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
November 19th, 2013 02:00
plop28,
I don't see any Windows 7 32-bit drivers for this system, only Windows 7 64-bit, Windows 8 64-bit and Windows 8.1 64-bit.
It is important to install the drivers in the correct order. How to Download and Install Drivers in the Correct Order
Rick
plop28
7 Posts
0
November 19th, 2013 03:00
Hi, thank you for your answer.
Actually, under Realtek Ethernet Controller Driver, there is a 32bit driver too in the package.
I'll try to install Windows 7 x64.
�
"
Compatibility
"
plop28
7 Posts
0
November 19th, 2013 05:00
Same problem with Windows 7 x64
plop28
7 Posts
0
November 21st, 2013 01:00
Up
Does anyone have a Inspiron 5720 which could reproduce the problem ?
plop28
7 Posts
0
November 27th, 2013 01:00
up