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khoist

4 Posts

1999

December 12th, 2012 11:00

New Hard Drive

I recently had to replace the hard drive on my Dell xps 15z.  I have lost all my software and all the dell products that were installed are gone.  I went to "MY DOWNLOADS" and I get the error message "Missing Files" and can not download programs.  Also I had purchased Microsoft WORD and it is gone.  This is horrible.  Please help?

Thank  you!

DELL-Chinmay S

6 Operator

 • 

1.8K Posts

December 12th, 2012 23:00

Hi khoist,

You can follow the steps below to download the applications shipped with your computer:

Use only Internet explorer to download applications from ‘My Dell downloads’. You can follow the steps below to resolve this issue. Please follow the instructions and install the Active X controller as it is required for the My Dell Downloads to work.

In order to access My Dell Downloads account, you can follow the steps below:

  • Open an Internet explorer and browse on the link: http://bit.ly/XzvhLF
  • Please select your country
  • Click Continue.
  • Check box for terms and conditions of My Dell Downloads.

 

  • Click on Register system (it will take 5-10 seconds to analyze).
  • You will get an Active X prompt on the Internet explorer window.
  • Right click on the Active X prompt and ‘Download File’.
  • You will get a prompt to install an application ‘SysProExe’.

  • Install and allow the access to application.
  • On next webpage, you will see a list of applications.
  • Check box in front of the application that you want to download and click on Download.

  • Follow the prompts on screen to install application.  
     
In case you have purchased Microsoft office 2010 with your computer, you can download it from the link:  http://bit.ly/VYQZaQ You would need product key for MS office to download the MS Office. 
 
Please let me know the findings. 

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