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thenel

31 Posts

13342

July 31st, 2009 02:00

new studio 1555 vista 64bit constant error

hi, can someone please help me i keep getting this message every time i start up new laptop. it flashes up when i reach desktop just after it loads everything.

i tried a system restore but didn't fix it. what is it and how do i fix it, please advise for beginners as i'm not very computer literate?

many thanks for any help and advice.

 

microsoft .net framework

unhandled exception

cannot anchor balloon at position '(X=1703. Y=1055)'  the point is not contained within the visible bounds of any screen.  Parameter name: point 

Actual value was {X=1703.Y=1055}

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentOutOfRangeException: Cannot anchor balloon at position '{X=1703,Y=1055}.'  The point is not contained within the visible bounds of any screen.
Parameter name: point
Actual value was {X=1703,Y=1055}.
   at Rilling.Common.UI.Forms.BalloonWindow.MoveAnchorTo(Point point, Point pivot)
   at Rilling.Common.UI.Forms.BalloonWindow.MoveAnchorTo(Point point)
   at Rilling.Common.UI.Forms.BalloonWindow.Show(Point pt)
   at Swapdrive.Client.Screens.FormMain.ShowCustomBalloon(CustomBalloonType balloonType)
   at Swapdrive.Client.Screens.FormMain.OnTimer(Object sender, EventArgs e)
   at System.Windows.Forms.Timer.OnTick(EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3074 (QFE.050727-3000)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
DataSafeOnline
    Assembly Version: 1.1.0.8998
    Win32 Version: 1.1.0.8998
    CodeBase: file:///C:/Program%20Files%20(x86)/Dell%20DataSafe%20Online/DataSafeOnline.exe
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
SdbShared
    Assembly Version: 1.1.0.8998
    Win32 Version: 1.1.0.8998
    CodeBase: file:///C:/Program%20Files%20(x86)/Dell%20DataSafe%20Online/SdbShared.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
BalloonWindow
    Assembly Version: 1.2.0.0
    Win32 Version: 1.2.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Dell%20DataSafe%20Online/BalloonWindow.DLL
----------------------------------------
SdbUI
    Assembly Version: 1.1.0.8998
    Win32 Version: 1.1.0.8998
    CodeBase: file:///C:/Program%20Files%20(x86)/Dell%20DataSafe%20Online/SdbUI.DLL
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3074 (QFE.050727-3000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
SdbShared.XmlSerializers
    Assembly Version: 1.1.0.8998
    Win32 Version: 1.1.0.8998
    CodeBase: file:///C:/Program%20Files%20(x86)/Dell%20DataSafe%20Online/SdbShared.XmlSerializers.DLL
----------------------------------------
o-h6khf8
    Assembly Version: 1.1.0.8998
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:


   

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

 

RubenVN

10 Posts

July 31st, 2009 07:00

Looks like a program doesnt know he right resolution of your screen..
A simple explenation :p
A program is trying to pop up a baloon at coordinates 1703, 1055
But the max resolution of your screen is 1366, 756 and that causes the error

You can try 2 things to solve this

Go to display properties, change you resolution to something a bit lower, accept, then change it back, accept again, reboot to see if the problems gone

if it isnt go to the dell website, download the latest display drivers and install them

if that also doesnt work id say try reinstalling windows but since your a beginner that isnt recommended

thenel

31 Posts

July 31st, 2009 10:00

hi, thanks for reply.  my screen is 1920x1080 so tried different resolutions but still error.

when i tried to locate display driver in drivers and downloads i chose windows 64bit os, english uk, display category and all for importance but i was advised there are no drivers?

where else will i find a driver please?

 

laughey

2 Posts

August 21st, 2009 10:00

Try this:

1) Click START button
2) In "search" field, type MSCONFIG and press [ENTER]
3) Select STARTUP tab
4) Remove check mark from DELL DATASAFE
5) Click on OK
6) Restart system

If the error is gone, you have two options:

1) Remove DELL DATASAFE (as long as you're not using it)
2) Obtain a newer version of the product (from Dell)

HZSWang

1 Message

November 19th, 2009 06:00

I'm having the same problem. I've already changed my startup configuration and dell datasafe online is now no longer automatically started on startup. But I am a user for this program and would like it work. Where is the newest version of the product and does it fix this issue?

TechWriter67

9 Posts

August 30th, 2010 07:00

I am having the same error on my NEW STUDIO 1558.  I called tech support and they just disabled the error message using MSCONFIG.  However, this really didn't FIX the problem; only hid the message.  When I figured out that's what they did (by reenabling the error messages), I was not happy.  A new laptop shouldn't have any of these issues.

So, I am going to check the screen resolution and Dell DATASAFE when I get home today.  I will post results.  Just wondered if anyone else is having the same problem on the same model laptop?

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