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May 29th, 2007 18:00

No video, BIOS reports "Unknown Panel".

I have an Inspiron 8600 with ATI Radeon 9600, and the LCD appears to have gone out. However, this problem appears to be a little different than the standard LCD backlight out issue --
 
When powering on the unit, the LCD display with "flash" briefly, and then go dark. Shining a direct light at the display reveals nothing; the display appears to be off. An external monitor works fine, however, any attempts to switch between internal/external display using Fn-F8 fails. When checking the BIOS, the "Display Type" field reports "Unknown Panel".
 
The system has the latest BIOS, and I have forced a firmware update to the video card using the latest available for download (just in case the existing load became corrupt). I have also attempted to "backrev" the BIOS just to see if the most recent build had a problem.
 
My thinking is that the machine is not able to recognize the LCD correctly for some reason, so it can't turn it on. The system is out of warranty, and I am somewhat familiar with disassembly of this machine. I have replaced both the LCD inverter and internal video cable to no avail. I'm thinking the next step would be to replace the display itself. I thought I would ask around to see if anyone has had a similar problem (and resolution) before I start spending the "big bucks".
 
Any help on this would be greatly appreciated. Thanks!

4.2K Posts

May 30th, 2007 09:00

Hi,
 
It could be the video card, try a reseat first. Be aware that there is extra circuitry on it for the LCD, so a VGA screen working doesnt mean it is OK.
 
                                                                        Regards Chris

4 Posts

May 30th, 2007 10:00

AussieChris,
 
Thanks for the suggestion, and I did attempt to reseat the video card. Unfortunately, I didn't receive any better results from what I had tried before. :(
 
I also took it a step further and connected the LCD to another Dell laptop (Inspiron 600m) and the LCD exhibited the same behavior. Finally, I tried using the 600m's LCD on my Inspiron 8600, and although I had no video (my guess is because the 600m's panel isn't compatable with the 8600), the LCD backlight did remain lit.

4 Posts

July 6th, 2007 19:00

Just a follow-up: After replacing the LCD panel, the problem is now resolved. I'm not really sure what caused the old LCD display to "all of a sudden" not be recognized in the BIOS.
 
At least I got an upgraded display out of the deal; it's now a WUXGA. :)
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