NT On-Access Scanner Service?

Question

Hi all,

I'm getting a really weird error message every time I boot up my new Inspiron 4100. I wonder if anyone here can help me figure out what's going on and how
to solve it.

The popup message box says "NT On-Access Scanner Service encountered a problem
and needed to close." It then wants to send a msg to Microsoft. When I click
for details, it says:

szAppName: mcsheild.exe szAppVer: 6.0.0.185 szModName: kernel32.dll
szModVer: 5.1.2600 offset: 000d756

Does anyone have any idea what's going on and how to fix it? The computer runs fine after this, but to my eye this looks to be a problem with the virus scan part of WinXP, so I'm concerned.

Thanks!

Eric

HanZnSolo · Answer

Yeah, that's definitely a problem with the virus scan. I'm guessing you're running McAfee virus scan. Have you tried to run the product update to get any service packs for it and all that stuff? That may help. Also, you may want to try uninstalling the virus scan program through Add/Remove Programs in Control Panel and then reinstall it. That SHOULD fix the problem. Are you using version 6.0?

ESPerlman · Answer

You nailed it on the head, although with a few variations to make
life interesting.

Yes, I was running McAfee, but I had not installed 4.5.1 SP1
(necessary for XP users). I also had not uninstalled the 90-day
version of Norton Antivirus which came with my computer. I had
to uninstall both, then reinstall McAfee, then install SP1. Now
everything works fine.

Thanks!

Eric

HanZnSolo · Answer

Great! Glad I could be of help! Chris

trinitylll · Answer

Ok so now we know the issue, and we sort of know how to fix it, but what if you can't even boot to Windows? Will it allow us to boot to safe mode and uninstall one of the virus scanners??? HELP....................

Dj_Frost · Answer

Well if the problem causing the issue is the one listed here then you will be able to boot into windows normally. Only that you will get the error message about 5-15 minutes after you've entered the OS. The computer will also act a bit slow because it is running this in the background.

I just had a case with this on a i5150 and it was a brand new system. The problem is the Dell Tools CD gives you the option to install both antivirus softwares and when you install both, this is what happens.

crm4_fl · Answer

I am getting this error now.  I only have mcafee installed.  I can't find anything to do with Norton in Add/remove programs or anywhere else on my system.  I even downloaded an exe you can get from Symantec to remove Norton.  I ran this program and I still get the NT On-Access Scanner error.  Any suggestions?

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NT On-Access Scanner Service?

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