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7 Posts
0
18527
March 6th, 2014 05:00
Odd problem with XPS 13 screen
About twice a day the screen on my dell xps 13 ultrabook goes crazy, I have recorded a video of the problem here:
Restarting the laptop fixes the problem, but obviously this is very annoying. Any idea what is screen? Do you think the screen might need replaced?
Thanks
Brian
missleman
94 Posts
0
March 6th, 2014 06:00
To be sure just connect an external monitor to your laptop. If both screens act this way....it's probably a motherboard problem. If the external monitor operates correctly then the problem is with the laptop screen or your connections.
DELL-Vijay J
52 Posts
0
March 6th, 2014 10:00
Hi Brian,
It would be a good idea to connect an external monitor when this happens to test if the issue follows the monitor. Also, please send me a private message with the computer's service tag.
VJ
redx22
1 Message
0
April 6th, 2014 13:00
The VERY exact same issue just started happening to me this past week. Unfortunately, I dont have an external monitor to hook up. Any progress on figuring out what the issue is?
sc456a
19 Posts
0
April 6th, 2014 14:00
I'm having the same issue as well, although I can close the laptop and open it back up and it works for a while before the issue appears again. Any solutions?
leftofcentre
7 Posts
1
April 6th, 2014 16:00
good news there is an easy fix for this issue. Just install the display driver from the dell downloads site. It seems the later display driver causes this problem. I installed the old driver and the problem went away.
Brian
leftofcentre
7 Posts
0
April 8th, 2014 09:00
The problem is windows update is updating your display driver automatically. This is what happened to me. You need to go back to the driver listed on the dell site, then in windows update tell it to ignore the display driver update.
Brian
sc456a
19 Posts
0
April 8th, 2014 09:00
I'm running Win8 64bit on mine and the driver on the Dell site says it's the "initial release". What OS are you running and what's working for you?
sc456a
19 Posts
0
April 14th, 2014 08:00
Thanks, lefofcentre, that worked perfectly!