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August 9th, 2003 09:00
Password Recovery
I forgot my power on password of my DELL Latitude cpi Note book.I can't rememberit.I am IT personnal and I tried to re-connect the Bios Battery. But I can not boot the notebook without password.
After that I mailed to notebook_ap@dell.com.Initially he replied my mail asking some information.I have provided the folling information.I have also mentioned the tracking number.
FULL NAME:American Express Bank
INVOICE ADDRESS:
Address : 18-20 Alico Building, Motijheel C/A.,
Surburb : Motijheel
State : Dhaka, Bangladesh
Post Code : 1000
PHONE NUMBER: 88-02-9558685
SERVICE TAG:ZXP3P
BIOS SCREEN CAPTURE: #ZXP3P**-595B
Tracking number: ET20030802_0000000908
After providing the information I am not getting any response from dell.I dont know the reason behind.I mailed to that address 3/4 times to get any reply.
Then I collect the Tel No from DELL site of technical support.But I could not manage to reach any support personnal.
Now I am sending this history to the forum and I dont know whether I will get any reply from here or not.Pls reply this mail if U R unable to solve my problem even then pls let me know.At least I can except this from a organization like DELL.