Possibly a Dell related issue?

Question

I have a question about clicking on links in my email (sorry if this isn't the right forum).    For the past few months ONLY in my mail program (outlook express)  I am unable to access a link by clicking on it.  I have to copy the url and paste it into my browser to read it.    I have searched through all options of outlook express, a friend of mine who repairs/sets up systems has found this to be quite puzzling also.   Any suggestions?

MRF4700 · Answer

pattygee Try this? Open Outlook Express > click Tools on taskbar > Options > Security tab > tick Internet Zone > uncheck boxes 'Do not allow...' and 'Block images...' > click Apply then Okay? Close and reopen Outlook Express. See if that fixes the problem?

pattygee · Answer

Hi,   The only things I had checked were 'internet zone' and 'warn me when other applications try to send mail to me'   ... so that didn't help :smileysad:   Below that I have nothing checked under secure mail.  Should something be checked there related to encrypted messages????

MRF4700 · Answer

pattygee What operating system do you have running on your computer? Win XP? Do you have any third party software firewalls installed on the system?(Norton Internet Security, McAfee, Zone Alarm, etc.)

pattygee · Answer

The operating system is Windows XP home and we do have a third party firewall (for a least 2 years).

MRF4700 · Answer

pattygee What brand and edition is your third party firewall? Windows XP has the Windows firewall application, your third party firewall is probably enabled? These 2 firewalls, when both enabled, create conflicts within other applications. Even disabling both firewalls doesn't always rectify the problem.

pattygee · Answer

It's symantic and I believe there are no other ones active.    We have 4 computers in our home, we have a main computer and the other's all run off wireless, that's why I find it strange it's only happening on my laptop (the same program was loaded into all).

MRF4700 · Answer

pattygee   Symantec manufactures all the Norton products. The program configures itself to each computer independently when installed. Norton screens both incoming and outgoing e-mail applications. Try the following link and see if that sheds any light on your problem:   http://www.symantec.com/techsupp/   Most Norton products are only good for roughly 1 year subscriptions. If your product has not been updated recently, that may be the cause of your trouble.     Message Edited by MRF4700 on 01-23-2006 08:45 PM

pattygee · Answer

That's very interesting and I wouldn't of thought.  I will look into it tomorrow and post back and let you know if I 'get/got' anywhere.

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Possibly a Dell related issue?

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