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March 23rd, 2017 23:00
Precision M3800 Won't Power-UP
For the past week my M3800 has not been powering-up consistently. I noticed that the USB port that the Logitec mouse transmitter was plugged into was dead and the touch screen was not working. The power-on button would light and the back-lit keyboard would light but the screen remained black. I Googled this problem and found a disturbing number of users had similar issues. I spent an hour and 20 minutes on the phone to Dell Tech Support and the conclusion was that a replacement motherboard was the only solution. The quote from DELL CBS Team was $2,906.20 to replace the motherboard which had a 90 day warranty. Are they kidding...
There were many posts on the DELL forums where users had had their motherboads replaced 2 or 3 times which would suggest that the replacement motherboards were also faulty. As the machine is out of warranty I can't risk spending almost $3,000 on a replacement motherboard and have the same problem a few months later after the warranty has expired.
THIS IS NOT GOOD ENOUGH DELL!!
An update on my original post
After I rejected the first quote Dell CBS sharpened up their pencils and knocked $1000 off. It's annoying to be treated like a complete idiot so I fired-off an email to Dell with links the several of the posts from this forum. It worked! Dell withdrew the quotes and agreed to supply a new motherboard free of charge subject to a A$165 installation charge.
Needless to say, I'm happy with the end result - my M3800 is working perfectly again. In the end Dell did the right thing by me but under the circumstances, they should offered a free replacement from Day-1.


ejn63
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March 24th, 2017 08:00
The boards run between $300-400 depending on the CPU; it would take a shop no more than an hour to replace the board, meaning between $75-125 in labor.
You can easily find a 1-year parts warranty on the board, meaning the total cost would be in the $500 range.
www.parts-people.com/index.php
Even a warranty extension at this point for one year would cost about that.