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December 14th, 2003 14:00
problem with power connector on I8600
The connector from the ac adaptor/charger that plugs into the back of the laptop sometimes does not make a good connection.
I have to put the plug into the connector, then rotate the plug until I find a 'live' spot.
Apparently there is a 'dead' spot that I have to rotate passed to get it to work.
I can’t tell whether it is the plug or the connector inside the computer.
Does anyone else have this problem?
Thanks
Grant
Message Edited by Granted on 12-14-2003 02:45 PM
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JohnM025
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877 Posts
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December 15th, 2003 15:00
Contact technical support and get your ac adapter replaced, then if that doesn't resolve the problem get your system serviced.
You can email Dell by Clicking Here for assistance.
Please include your system service tag and a description of the problem and troubleshooting done to try to resolve it.
You can also call Dell Technical Support. The phone number to contact our US Mobile Computing Hotline is 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts.
You will be connected to a Technical Specialist who will help you resolve the issue over the phone or arrange the appropriate service.
If you are outside of the United States, you will need to contact Dell in your global area.
Thank you for choosing Dell.
Granted
57 Posts
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December 15th, 2003 17:00
Hi John
I called service support and we determined that the problem was with the connector on the MOBO, they are 1-day shipping a part to the local service person and they will set up an appointment for Tuesday.
The service tech arrived on time with my new MOBO. He installed it ia about 30 mins and also had time to help me with my wireless setup.
Had to delete the 'bridge' between the wireless network and the ethernet network, guess they were conflicting?
All is working great!!!
Thanks Dell!
Grant
Message Edited by Granted on 12-18-2003 09:00 AM