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February 17th, 2005 21:00
Question for BOIS password
Hi, I bought a dell laptop(Latitude CPi R400G) from the computer stores. But recenlly I don't know why when I turn it on then I got a error message is "
This computer system, #DE4KZ**-D35B, is protected by a password authemtication system, You can't access the datea on this computer without the correct password.
Please type in the primary or administrator password and press[ENTER]"
The computer store was run out of business for awhile. What can I do with it? I have no clue how to solve this problem?or is there any tools I can reset the password?
Any help would be greatful and I really appreciated.
Kenny
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Steve911
336 Posts
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February 18th, 2005 10:00
If you are the rightfull owner (in Dell's records) they can unlock it for you. Otherwise find out the password from the person who originally set it.
Or, use it as an elegant paperweight since there is no other way to unlock it....
GTAlumnus
24 Posts
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April 22nd, 2005 13:00
I hate the way owners of dell computers with locked BIOS are treated on this board. If you bought the computer on ebay you ARE the RIGHTFUL owner. This is a free country and we have the right to purchase used equipment. When it comes from liquidators its impossible to know the original owners. If Dell doesn't want to help you thats their right, but that doesn't mean you are somehow a sinister character for having a computer in your possession that has this problem.
Its the tone of the responses, like, don't ask, because you are either an idiot who should have paid alot more and bought from dell directly, or you are a thief.
I don't have first hand knowledge of a successful fix, but if you search the internet you probably will come up with one. I have the exact same problem that will be corrected by exchanging the locked motherboard with the vendor. But I would try any of these other methods that are available before I gave up on it.
One fix to consider is to replace the entire motherboard. Depending on how old the computer is, they are available from reputable sources on ebay.
Art
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1.5K Posts
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April 22nd, 2005 20:00
I am very happy to hear you report
that the Ebay Vendor is going
to fix things for you.
You are correct about the right to purchase used equipment and I do love to shop Ebay.
You must also accept the risk of not holding title if you inadvertantly happen to purchase
stolen merchandise (there ARE Countries that DO allow such ownership 'rights' :( )
As far as the way "...the way owners of dell computers with locked BIOS are treated on this board. ..."
It would not be right to assume that ANY of them are thieves
This is just not the place I would expect a thief to Log On to.
I would assume that it is a Fact that a BIOS password is un-hackable and so when
someone comes here to find out what can be done, the Only possible answer is "Call Dell",
if you can not convince Dell to release an unlock code, you should not take that out on us.
As you said "it is their right" and it matters not what we think of their policy.
As for searching the internet for a solution, you would pay your money and then take
your chance that it would be successful.
I have never protected a system with a BIOS Password, the risk and trouble, just is not
worth it, considering the likelyhood that it might avail a return to me.
A far better security and possible "catch the thief" , "return to me" would be:
This will locate the system if it is ever connected to the internet
If I am recycling a system, I am not going to lock it, I am going to do a
"government wipe" (seven zeros written in each bit).
After reading of your sad experience, I would have learned to "Email the Seller a Question"
to try and lessen the chance of a similar experience. (I have bought exactly one item and
sold three as "artatp" on Ebay and it was a time consuming but plesant experience.)
Art