Solved!
Go to SolutionM
Miguel7317
6 Posts
1
163493
October 13th, 2012 17:00
Quickset button - Missing function
Hello, dear readers... I hope someone can help me with that little problem.
I recently got my new laptop (Inspiron 17R SE - 7720) and I decided to reinstall the whole OS, because it worked relatively slowly and looked a little overcrowded, anyway. There were some more reasons, but that's not the point.
All drivers have been downloaded and installed. I also updated the BIOS to the latest version. And unfortunately i discoverd very little issue with Quickset.
The laptop has 3 special buttons in the top right corner. The left one, which actually lauches the mobility center / Quickset, doesn't work anymore.
I tried several versions of Quickset and even reinstalling Windows didn't solve the problem.
After hours of investigation I wasn't able to find anything, which fixed it. Maybe, there is a way by editing the registry.
I know my request so unnecessary but it's simply annoying me.
Best regards,
Miguel
4159
0
Posted October 14th, 2012 02:00
Hi Miguel,
Welcome to the Community. I have let our Product Team know about this issue, and are working on a Quickset Driver to fix this issue. I will keep this post updated as soon as I get any information.
Thank you.
4159
0
Posted October 14th, 2012 06:00
Thank you for your fast answer.
I wish you great success in finding the issue.
One short question: Does my laptop need a webcam driver or software to work properly? If yes, where can I download it? I can't find a driver that fits my system.
Best regards
Miguel
4159
0
Posted October 14th, 2012 08:00
Hi Miguel,
The webcam software is Dell Webcam Central. You can download this from My Dell Downloads. This has all the software that came installed on your computer.
smartsource.dell.com/.../Welcome.aspx
Thank you.
4168
0
Posted October 14th, 2012 10:00
If you search on the forums you will see that all users with the latest BIOS are having problems with the Quickset button primarily the one which starts Windows Mobility Centre, apparently it seems to be a BIOS or driver issue which Dell are working on.
4168
0
Posted October 14th, 2012 12:00
Not sure but this may be revelant or not...
Hit the Windows key and the X keys at the same time.
Where you see the Function Key Row, change it to Multimedia key.
Then close Windows Mobility Center.
Now try the buttons at the top.
Rick
4168
0
Posted October 14th, 2012 13:00
Hi Rick,
This does not fix the problem with this button not working but it does at least let you open the Mobility Centre.
Col.
4168
0
Posted October 15th, 2012 04:00
Hi Rick,
As others have said, the latest BIOS might have disabled the settings/Quickset button (furthest left button) because mines doesn't work. The Win button + X button workaround works but it is still annoying that the quickset button does not work. This needs to be fixed in a future update. Please raise this issue to a high level.
4168
0
Posted October 16th, 2012 12:00
Hi All,
The emails have come back Undeliverable. Send me a Private Message, click on my user name, add me as a friend, and send me your Email Address.
Thank you.
1041
0
Posted October 16th, 2012 13:00
Hi Royan,
I have added you as a friend and sent my email address to you so hopefully this will enable you to send me the new driver.
Regards,
Colin.
DELL-Royan S
6 Operator
•
3802 Posts
4168
1
Posted October 16th, 2012 11:00
Hi All,
I have sent you all an email with a new Quickset Driver. This driver is not available on the support page as yet. Try installing it and let me know how it goes.
Thank you.