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1817
January 14th, 2017 02:00
RE: touchpad buttons not working.
Someone Help me too, i have the same problem.....
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Unsolved
This post is more than 5 years old
1 Message
0
1817
January 14th, 2017 02:00
Someone Help me too, i have the same problem.....
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DELL-Rishi
6 Operator
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2K Posts
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January 14th, 2017 12:00
Hi MRIGANKPAWAGI,
What is the exact system model? Are both the left and right buttons not functional? Are these buttons mechanically functional or are they stuck? What is the current OS installed on the system? Does the touchpad register a click?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.